At a Glance
- Tasks: Lead the product strategy for user accounts and identity management in a dynamic sports environment.
- Company: Join LiveScore Group, a leader in sports media and gaming innovation.
- Benefits: Enjoy flexible working, private healthcare, performance bonuses, and enhanced family leave.
- Other info: Collaborative culture with opportunities for continuous learning and career growth.
- Why this job: Shape user experiences for millions of sports fans while growing your career in product management.
- Qualifications: Experience in product management or customer operations with a focus on user journeys.
The predicted salary is between 72000 - 88000 £ per year.
- Product Manager – Account and Identity
- Soho, London
- Hybrid working: 3 days in the office Tues - Thurs
The Role
Ready to shape the digital front door for millions of sports fans?
We're seeking a Product Manager – Account & Identity to join our Platform Product team and transform how our users register, authenticate, and manage their profiles.
This pivotal role involves owning the strategy and roadmap for a critical customer journey, ensuring a seamless, secure, and intuitive experience while balancing customer needs, business goals, and technical innovation.
This is your chance to dive deep into a strategic product domain within Live Score Group, growing your Product Management career alongside seasoned leaders in a collaborative environment.
You'll tackle the exciting challenge of continuously enhancing user journeys while navigating the complexities of identity verification, compliance, and emerging AI opportunities.
At Live Score Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: Live Score, Live Score Bet and Virgin Bet.
A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting.
We’re proud of the high ratings for our commitment to excellence and fuelling fan’s passion for sport driving us to the top.
We don’t just lead; we innovate.
Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference.
Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.
As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills.
If you’re good at what you do, come and join us.
The more inclusive we are, the more amazing experiences we can create for our users.
We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box.
But, if you’re passionate about the role and have relevant experience, we want to hear from you!
Key Responsibilities
- Develop and drive the Account & Identity product roadmap, ensuring alignment with strategic business and customer objectives.
- Lead product initiatives from initial discovery and solution definition through to successful delivery and post-launch optimisation.
- Collaborate effectively with Engineering, Design, and cross-functional stakeholders to define precise product requirements, user stories, and acceptance criteria.
- Manage and prioritise the Account & Identity backlog, ensuring clear communication and synchronisation across delivery teams.
- Champion improvements across all customer touchpoints, including registration, authentication, login, and identity verification.
- Actively participate in agile ceremonies, such as backlog refinement and sprint planning, to facilitate efficient delivery cycles.
- Partner with Compliance, Operations, and Customer Support to maintain simple, secure, and compliant customer journeys.
- Leverage customer insights, analytics, and operational feedback to identify and action opportunities for enhancing user experience and efficiency.
- Proactively monitor and resolve delivery risks, dependencies, and blockers to ensure smooth project progression.
- Support the prioritisation of live issues and optimise product performance within the Account & Identity domain.
- Contribute to the continuous improvement of product processes, documentation standards, and agile methodologies.
- Grow your technical understanding of Platform capabilities and enhance your Product Management expertise through ongoing learning.
- Stay informed on relevant industry trends, customer expectations, identity technologies, and emerging AI opportunities.
Skills, Knowledge and Experience
- Demonstrated experience within Product, Customer Operations, Compliance, KYC, or a similar customer-focused domain.
- A clear understanding of customer onboarding, authentication, identity verification, or Know Your Customer (KYC) processes.
- Experience operating within Agile delivery environments and collaborating with diverse, cross-functional teams.
- Ability to translate complex customer, operational, and business needs into clear and actionable product requirements.
- Strong stakeholder management and communication skills, adept at engaging both technical and non-technical audiences.
- An analytical mindset, capable of utilising data and insights to inform prioritisation and product decisions.
- A curious and proactive approach to building technical understanding through close collaboration with Engineering teams.
- A genuine passion for crafting intuitive customer experiences and continuously improving digital products.
What can we offer?
- Company Performance Bonus
- Flexible Working Agreements where applicable
- Private Healthcare Scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised Gym Membership
- Annual Travel Card Loan & Ride to Work Scheme
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Virgin Family: Giving you access to exclusive Virgin offers and experiences
- Thursday drinks in the office and regular socials
- #J-18808-Ljbffr
Product Manager employer: Livescore9
As a Player Protection Analyst at our company, you will be part of a supportive and dynamic team dedicated to ensuring the safety and well-being of our members. We offer a flexible hybrid working model after your initial training period, alongside a range of benefits including private healthcare, generous family leave policies, and a performance bonus. Our work culture prioritises employee growth and well-being, making it an excellent place for those passionate about making a positive impact in the gambling industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Livescore9!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Livescore9 would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Livescore9 through your school's career services!
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager position at Livescore9. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Livescore9
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
