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- Tasks: Build strong relationships with Tier 2 customers and manage their queries effectively.
- Company: Join LiveScore Group, a dynamic company in Stoke-on-Trent.
- Benefits: Enjoy flexible working, private healthcare, performance bonuses, and enhanced family leave.
- Other info: This hybrid role offers a chance to collaborate across departments.
- Why this job: Make a real difference in customer engagement while working in a supportive environment.
- Qualifications: Excellent communication skills and a service-oriented mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
LiveScore Group in Stoke-on-Trent is looking for a customer engagement specialist to build relationships with Tier 2 customers. This hybrid role requires excellent communication skills, a service mindset, and the ability to manage queries effectively. You'll work closely with various departments while ensuring compliance with regulations.
The company offers flexible working, private healthcare, performance bonuses, and enhanced family leave among other benefits.
Tier-2 Customer Retention & Engagement Lead (Hybrid) employer: LiveScore Group
Contact Detail:
LiveScore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier-2 Customer Retention & Engagement Lead (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LiveScore Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer engagement. We should also think of examples that showcase our communication skills and service mindset.
✨Tip Number 3
Show off our passion for customer retention! During interviews, let’s share ideas on how we can build relationships with Tier 2 customers and improve their experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the LiveScore Group team.
We think you need these skills to ace Tier-2 Customer Retention & Engagement Lead (Hybrid)
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about building relationships, make sure your written application highlights your communication skills. Use clear and engaging language to demonstrate how you can connect with Tier 2 customers effectively.
Highlight Your Service Mindset: We want to see that you have a genuine service mindset. In your application, share examples of how you've gone above and beyond to help customers in the past. This will show us that you're the right fit for our team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific skills and experiences that align with the requirements, like managing queries and working with different departments.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LiveScore Group
✨Know Your Customer Engagement Strategies
Before the interview, brush up on effective customer engagement strategies. Be ready to discuss how you would build relationships with Tier 2 customers and share examples from your past experiences that highlight your service mindset.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or in front of a mirror to refine your delivery and ensure you come across as confident and approachable.
✨Understand the Company Culture
Research LiveScore Group and their values. Familiarise yourself with their approach to customer service and compliance. This will help you tailor your answers to align with their culture and demonstrate that you’re a great fit for the team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured in customer retention. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.