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- Tasks: Build strong relationships with Tier 2 customers and manage their queries effectively.
- Company: Join LiveScore Group, a dynamic company in Stoke-on-Trent.
- Benefits: Enjoy flexible working, private healthcare, performance bonuses, and enhanced family leave.
- Other info: This hybrid role offers a chance to collaborate across departments.
- Why this job: Make a real difference in customer engagement while working in a supportive environment.
- Qualifications: Excellent communication skills and a service-oriented mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
LiveScore Group in Stoke-on-Trent is looking for a customer engagement specialist to build relationships with Tier 2 customers. This hybrid role requires excellent communication skills, a service mindset, and the ability to manage queries effectively. You'll work closely with various departments while ensuring compliance with regulations.
The company offers flexible working, private healthcare, performance bonuses, and enhanced family leave among other benefits.
Tier-2 Customer Retention & Engagement Lead (Hybrid) in Stoke-on-Trent employer: LiveScore Group
Contact Detail:
LiveScore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier-2 Customer Retention & Engagement Lead (Hybrid) in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LiveScore Group on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer engagement. We should also think of examples that showcase our communication skills and service mindset.
✨Tip Number 3
Show off your personality! During interviews, let your passion for customer retention shine through. We want to demonstrate that we’re not just qualified, but also a great fit for the team.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a nice touch!
We think you need these skills to ace Tier-2 Customer Retention & Engagement Lead (Hybrid) in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tier-2 Customer Retention & Engagement Lead role. Highlight your communication skills and service mindset, as these are key for building relationships with our customers.
Showcase Relevant Experience: When detailing your experience, focus on any previous roles where you managed customer queries or worked in a similar environment. We want to see how you've successfully engaged with customers in the past!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, we appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll be one step closer to joining our team at LiveScore Group!
How to prepare for a job interview at LiveScore Group
✨Know Your Customer Engagement Strategies
Before the interview, brush up on effective customer engagement strategies. Be ready to discuss how you would build relationships with Tier 2 customers and share examples from your past experiences that highlight your service mindset.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or in front of a mirror to refine your delivery and ensure you come across as approachable and professional.
✨Understand the Company Culture
Research LiveScore Group and their values. Familiarise yourself with their approach to customer service and compliance. This will help you tailor your answers to align with their culture and demonstrate that you’re a great fit for the team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured in customer retention. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.