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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure top-notch betting content and customer experience.
- Company: Join LiveScore Group, a leader in sports media and betting innovation.
- Benefits: Enjoy hybrid working, performance bonuses, private healthcare, and more perks.
- Why this job: Be part of an exciting industry and make a real impact on sports fans.
- Qualifications: Experience in sportsbook operations and strong leadership skills required.
- Other info: Fast-paced environment with opportunities for personal growth and team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Hybrid Working: 2 days in the office per week. Working Hours: 37.5 hours a week with days that will be rotating and are dictated by the events calendar.
The Role
We have an exciting new opportunity to join our Sportsbook ventures. Reporting into the Sportsbook Service Manager, you will be responsible for the overall quality of our product offering, ensuring that accurate and timely betting content is presented to our customers in a consistent manner and in line with our overarching customer experience strategy.
At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fuelling fan’s passion for sport driving us to the top.
We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition. As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.
We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you.
Key Responsibilities
- Supervise the Sportsbook and Media Operations team during allocated shifts and coordinate daily workflow.
- Ensure all Media backend tasks are completed in line with business goals embracing automation.
- Crisis Management across Sportsbook and Media.
- Monitor all sportsbook platforms to ensure accurate and timely presentation of betting content in line with the sporting calendar.
- Manage escalated queries in accordance with SLAs, minimising customer impact and business risk.
- Record and analyse detailed logs of errors and issues, measuring impact and identifying process improvements.
- Ensure daily tasks are completed to a high standard and shift reports are shared with key stakeholders.
- Collaborate with Insights and AI teams to streamline processes and reduce manual tasks.
- Support the Product team with testing and reporting for app releases and upcoming projects.
- Conduct regular 1:1s, set performance objectives, and manage team performance in line with internal processes.
- Continuously assess team skillsets to identify knowledge gaps and training needs.
Skills, Knowledge and Experience
- Be comfortable working in an exciting fast paced and high stakes environment.
- Excellent knowledge of sports and betting products.
- Always putting the customer at the forefront of all decisions.
- Proven experience in a Sportsbook operational environment and supervising a small team of people on a shift basis.
- Strong analytical and problem-solving skills.
- The ability to delegate effectively.
- High attention to detail.
- Have excellent interpersonal and communication skills and be able to adapt your style as required.
- Willingness to learn and a desire to self-develop.
- Proactive in quickly identifying issues and potential solutions.
- Able to take direction and learn from others.
- Highly collaborative, works well as part of a team and understands the team and business priorities.
- Demonstrable ability to work to tight deadlines.
What can we offer?
- Company Performance bonus.
- Hybrid working for all staff with flexible working opportunities.
- Private Healthcare scheme.
- Employee Enhanced Assistance.
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay.
- Subsidised gym membership.
- Life Assurance (x3 salary).
- Contributory Pension Plan.
- Daily snacks, quality coffee, soft drinks and regular socials.
Sportsbook Service Team Leader in Stoke-on-Trent employer: LiveScore Group
Contact Detail:
LiveScore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sportsbook Service Team Leader in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research LiveScore Group and its brands. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle crisis management or team performance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sportsbook Service Team Leader in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Sports: When you're writing your application, let your love for sports shine through! Mention any relevant experience you have in the sports or betting world, and how it fuels your desire to join our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the role. We want to see how you can contribute to our mission of delivering top-notch customer experiences in the sportsbook arena.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements, so we can easily see how you fit into our dynamic team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with LiveScore Group.
How to prepare for a job interview at LiveScore Group
✨Know Your Sports Inside Out
Make sure you brush up on your sports knowledge, especially the ones relevant to the role. Being able to discuss recent events or trends in sports betting will show your passion and expertise, which is crucial for a Sportsbook Service Team Leader.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight your experience in crisis management and how you've handled escalated queries, as this will be key in showcasing your ability to supervise effectively.
✨Showcase Your Analytical Mindset
Be ready to discuss how you've used data to improve processes or solve problems in previous roles. Bring specific examples of how you've recorded and analysed errors, and what impact your solutions had on the team or business.
✨Emphasise Customer-Centric Thinking
Since putting the customer first is a core value, prepare to share instances where you've prioritised customer experience in your decision-making. This could involve how you’ve adapted your communication style or resolved customer issues efficiently.
