Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to manage sportsbook operations and enhance customer experiences.
- Company: Exciting sports and gaming company with a focus on innovation.
- Benefits: Hybrid working, performance bonuses, private healthcare, and subsidised gym membership.
- Why this job: Be part of a dynamic team that fuels passion for sports and betting.
- Qualifications: Interest in sports, good organisational skills, and a positive attitude.
- Other info: Flexible working opportunities and excellent career development.
The predicted salary is between 28800 - 43200 £ per year.
Hybrid Working: 2 days in the office per week. Working Hours: 37.5 hours a week with days that will be rotating and are dictated by the events calendar.
We have an exciting new opportunity to join our LiveScore Service Operations team. You will work closely with our internal Customer Support, Product and Marketing teams as well as all 3rd Party providers to execute the overall LiveScore Betting strategy. The successful candidate will be responsible for monitoring the quality of our Sportsbook offering and services across all platforms.
At LiveScore Group, we are the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We are proud of the high ratings for our commitment to excellence and fuelling fans' passion for sport driving us to the top.
We do not just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it is our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition. As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you are good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.
We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you are passionate about the role and have relevant experience, we want to hear from you.
Key Responsibilities- Managing all escalated queries in line with our agreed SLAs, minimising customer impact and business risk.
- Support the wider business with any ad hoc requests where expert sports or betting/media knowledge is required.
- Monitor, review, escalate and manage a series of SLAs relating to sportsbook performance and experience, including managing the communication with Kambi pertaining to these SLAs.
- Provide 2nd line support for customer escalations, and manage Kambi communications pertaining to these escalations.
- Provide 2nd line support for issues raised relating to serious, unplanned issues with the LSM product.
- Quality control regarding all aspects on Sportsbook to identify any errors with content, such as live streams, scores, promotional banners, specials and boosts and market offerings.
- Manage all back-office media event data to ensure the data provided by 3rd parties are displayed correctly and timely for all sports.
- Working alongside our product development team to complete product testing and reporting for app releases and any upcoming projects the team are working on.
- An interest in sports and betting. We do not expect you to know everything but a drive to develop your knowledge is key.
- A good understanding of Microsoft products and Google Drive.
- Positive attitude and a passion for self-development.
- A great team player and good organisational skills.
- Company Performance bonus.
- Hybrid working for all staff with flexible working opportunities.
- Private Healthcare scheme.
- Employee Enhanced Assistance.
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay.
- Subsidised gym membership.
- Life Assurance (x3 salary).
- Contributory Pension Plan.
- Daily snacks, quality coffee, soft drinks and regular socials.
Sportsbook Operation Executive in Stoke-on-Trent employer: LiveScore Group
Contact Detail:
LiveScore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sportsbook Operation Executive in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at LiveScore or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research LiveScore's brands and their latest offerings. Show us you’re not just passionate about sports but also about how our products enhance the fan experience.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on articulating your experiences and how they relate to the role of Sportsbook Operation Executive. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Sportsbook Operation Executive in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Sports: Make sure to highlight your love for sports and betting in your application. We want to see that you’re not just looking for a job, but that you genuinely care about the industry and are eager to learn more.
Tailor Your CV and Cover Letter: Don’t just send out the same CV and cover letter for every application. Take the time to tailor them to our specific role. Mention how your skills align with the responsibilities we’ve outlined, especially around customer support and quality control.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Sportsbook Operation Executive role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at LiveScore Group
✨Know Your Sports and Betting Basics
Make sure you brush up on your sports knowledge and betting terminology before the interview. Familiarise yourself with the latest trends in sports betting and be ready to discuss how they might impact the role. This shows your passion and commitment to the industry.
✨Demonstrate Teamwork Skills
Since the role involves working closely with various teams, think of examples from your past experiences where you successfully collaborated with others. Be prepared to share how you contributed to a team project and what the outcome was. This will highlight your ability to work well in a team environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, especially regarding customer escalations or quality control issues. Practice articulating your thought process and decision-making skills in these scenarios to show you can think on your feet.
✨Show Your Adaptability
With the role requiring flexibility due to rotating hours and an ever-changing events calendar, be ready to discuss times when you've had to adapt quickly to new situations. Highlight your positive attitude towards change and how it has helped you succeed in previous roles.