Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build and retain relationships with customers, ensuring top-notch service.
- Company: Join LiveScore Group, a leader in sports media and betting.
- Benefits: Enjoy hybrid working, private healthcare, and performance bonuses.
- Other info: Flexible hours with opportunities for growth and fun team socials.
- Why this job: Be part of an innovative team that fuels sports passion.
- Qualifications: Strong communication skills and a love for sports are essential.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid working: 2 days in the office per week.
Working hours: 40 hours a week. Shifts range between 08:30 and 22:00 weekdays and 11:00 and 20:00 on weekends, subject to change.
The Role:
Sitting within the Player Engagement Team, you will be responsible for building and retaining key relationships with our Tier 2 customers, ensuring they are receiving the best service in the industry. This role involves regular communication with our customers and requires an innate skill to harness and nurture various personalities.
Key Responsibilities:
- Make intro calls to prospective managed customers, promoting the benefits of engaging with Virgin Bet and LiveScore Bet (UK and Ireland) and ensuring an understanding of their needs has been established.
- Take ownership of queries and specific requests ensuring there is an effective and timely resolution or negotiation.
- Be responsible for identifying prospective account managed customers and improving the customer experience at the start of their lifecycle.
- Ensuring operations and personal licence commitments are carried out in accordance with legislative regulations such as Responsible Gaming, Anti-Money Laundering and Data Protection.
- Coordinate with our Compliance team on a regular basis to ensure we are being proactive where necessary.
- Work closely with various departments across the business, including CRM, Design, Insights, Product Operations and our Trading Team.
- Ensure we are analysing future client development and opportunities.
- Be analytically minded ensuring that we report and examine trends, driving company performance and growth where we can.
- Be responsible for collating feedback and optimising the best way to collect and share this information, distributing to key stakeholders.
- Work during key sporting events (weekends/late nights) as required, ensuring that there is the operational support planned in place to allow for fast reaction and offering.
Skills, Knowledge and Experience:
- Proven understanding of sports market commercials.
- Excellent communicator (both verbal, telephone and written).
- Capable of having difficult conversations.
- Service and Marketing minded.
- Pride in providing top-level service.
- Proven negotiation skills.
- Self-motivated and a thirst to learn.
- Excellent analytical skills along with Excel.
- Strives to meet targets and deadlines.
- Excellent organisational & planning skills.
- Flexible working hours and acknowledges late nights/weekends are required.
What can we offer?
- Company Performance bonus.
- Hybrid working for all staff with flexible working opportunities.
- Private Healthcare scheme + Employee Enhanced Assistance.
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay.
- Subsidised gym membership.
- Life Assurance (x3 salary).
- Contributory Pension Plan.
- Daily snacks, quality coffee, soft drinks and regular socials.
Retention Executive in Stoke-on-Trent employer: LiveScore Group
Contact Detail:
LiveScore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Executive in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research LiveScore Group and its brands like Virgin Bet and LiveScore Bet. Understanding their values and culture will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves regular chats with customers, being able to articulate your thoughts clearly is key. Try role-playing difficult conversations with a friend to build your confidence.
✨Tip Number 3
Show off your analytical side! Brush up on your Excel skills and be ready to discuss how you've used data to drive performance in past roles. This will demonstrate your ability to contribute to the team's success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t hesitate – if you’re passionate about the role, we want to hear from you!
We think you need these skills to ace Retention Executive in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about working with us and engaging with our customers. A little passion goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the key responsibilities mentioned in the job description. We love seeing how you can bring your unique flair to the Player Engagement Team!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at LiveScore Group
✨Know Your Sports
Make sure you brush up on your sports knowledge, especially around the brands like LiveScore and Virgin Bet. Being able to discuss recent events or trends in the sports market will show your passion and understanding of the industry.
✨Master Communication Skills
Since this role involves regular communication with customers, practice articulating your thoughts clearly. Role-play difficult conversations with a friend to build confidence and ensure you can handle any situation that may arise during the interview.
✨Showcase Your Analytical Mind
Prepare examples of how you've used analytical skills in previous roles. Be ready to discuss how you’ve identified trends or improved customer experiences, as this will demonstrate your ability to drive performance and growth.
✨Flexibility is Key
Be open about your availability for shifts, especially during weekends and late nights. Highlighting your flexibility will show that you’re committed to meeting the demands of the role and are ready to jump in when needed.