At a Glance
- Tasks: Review member accounts for signs of harm and manage risks effectively.
- Company: Join LiveScore Group, a leader in sports media and gaming innovation.
- Benefits: Enjoy hybrid working, private healthcare, performance bonuses, and more.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by supporting members with safer gambling practices.
- Qualifications: Strong analytical skills and effective communication are essential.
The predicted salary is between 28080 - 28080 € per year.
Salary: £28,080
Working hours: 37.5 hours per week, shifts are between Monday - Sunday, 8am - 11pm. While weekend shifts appear in most weeks, the rota is structured to include lighter weeks with additional days off, ensuring the overall pattern remains manageable. Office based for the 4 month probation and training period, hybrid working available after successful completion (2 days in the office per week).
The main role of the Player Protection Specialist is to review members' accounts and activities for signs of harm and concern, carry out appropriate risk management for members and liaise directly with members showing a high level of concern to carry out interventions.
Key Responsibilities:
- Identify potential risks and markers of harm to our members that have triggered internal controls; reviewing affordability; and making risk‑based decisions to act when you see evidence of harm and behaviour change.
- Apply player protection policies and procedures to make a reliable judgement about how, why, and when to interact, and to document this accurately.
- Handle incoming and outgoing contacts with members, dealing with enquiries about safer gambling by phone, email and occasionally live chat.
- Effectively resolve customer complaints in line with our complaint’s procedure.
- Act as a subject matter expert in the field of safer gambling.
- Support members who demonstrate signs of gambling related harm, including vulnerable members.
- Efficiently navigate and manage our back‑office tools and alerts to complete a variety of safer gambling checks in an effective manner and enable a smooth customer journey.
- Keep accurate records of your observations, member interactions, and actions; using your judgement for when follow‑up contact would be most effective.
- Embrace the team’s goals while working on your personal goals.
Skills, Knowledge And Experience:
- Robust investigative, risk analysis, assessment, and decision‑making skills.
- Strong organisational and prioritisation skills.
- Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure.
- Effective communication skills, both written and spoken.
- Ability to remain calm, empathetic and make decisions in stressful situations.
- Enjoy working in a fast‑paced and demanding environment.
- Willing to work with people at all levels and in all functions, independently and as part of a larger team.
- Self‑organising with attention to detail and accuracy of work.
What can we offer?
- Company Performance bonus.
- Hybrid working for all staff with flexible working opportunities.
- Private Healthcare scheme + Employee Enhanced Assistance.
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay.
- Paternity leave: up to 4 weeks at full pay.
- Subsidised gym membership.
- Life Assurance (x3 salary).
- Contributory Pension Plan.
- Daily snacks, quality coffee, soft drinks and regular socials.
Player Protection Specialist in Stoke-on-Trent employer: LiveScore Group
At LiveScore Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions adaptability and teamwork. As a Player Protection Specialist, you'll benefit from a competitive salary, hybrid working options, and a comprehensive benefits package including private healthcare and generous family leave policies. Our commitment to employee growth and inclusivity ensures that you will thrive in an environment where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Player Protection Specialist in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research LiveScore Group and its brands. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Player Protection Specialist, you'll need to handle sensitive conversations. Role-play with a friend or family member to get comfortable discussing topics around safer gambling and risk management.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully managed risks or resolved conflicts. Be ready to share these stories during your interview to demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our amazing team at LiveScore Group.
We think you need these skills to ace Player Protection Specialist in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Player Protection Specialist role. We want to see how you can bring your unique flair to our team!
Show Your Passion:Let your enthusiasm for player protection and safer gambling shine through in your application. We love candidates who are genuinely passionate about making a difference in our members' lives!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with LiveScore Group.
How to prepare for a job interview at LiveScore Group
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Player Protection Specialist. Understand player protection policies and be ready to discuss how you would apply them in real scenarios. This shows that you're not just interested in the role, but that you’re prepared to take it on.
✨Show Empathy
Since this role involves supporting members who may be vulnerable, demonstrate your ability to empathise during the interview. Share examples from your past experiences where you've had to handle sensitive situations with care and understanding.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that assess your decision-making skills under pressure. Think about how you would handle specific situations related to gambling harm and risk management. Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools you'll be using, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
