Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support members by identifying risks and ensuring safer gambling practices.
- Company: Join LiveScore Group, a leader in sports media and betting innovation.
- Benefits: Enjoy hybrid working, private healthcare, performance bonuses, and more perks.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Strong communication skills and a passion for player protection are essential.
- Other info: Flexible hours with a supportive team culture and opportunities for growth.
The predicted salary is between 28080 - 28080 £ per year.
Salary: £28,080
Working hours: 37.5 hours per week, shifts are between Monday - Sunday, 8am - 11pm. While weekend shifts appear in most weeks, the rota is structured to include lighter weeks with additional days off, ensuring the overall pattern remains manageable. Office based for the 4 month probation and training period, hybrid working available after successful completion (2 days in the office per week).
The main role of the Player Protection Advisor is to review members' accounts and activities for signs of harm and concern, carry out appropriate risk management for members and liaise directly with members showing a high level of concern to carry out interventions.
Key Responsibilities:
- Identify potential risks and markers of harm to our members that have triggered internal controls; reviewing affordability; and making risk-based decisions to act when you see evidence of harm and behaviour change.
- Apply player protection policies and procedures to make a reliable judgement about how, why, and when to interact, and to document this accurately.
- Handle incoming and outgoing contacts with members, dealing with enquiries about safer gambling by phone, email and occasionally live chat.
- Effectively resolve customer complaints in line with our complaint’s procedure.
- Act as a subject matter expert in the field of safer gambling.
- Support members who demonstrate signs of gambling related harm, including vulnerable members.
- Efficiently navigate and manage our back-office tools and alerts to complete a variety of safer gambling checks in an effective manner and enable a smooth customer journey.
- Keep accurate records of your observations, member interactions, and actions; using your judgement for when follow-up contact would be most effective.
- Embrace the team's goals while working on your personal goals.
Skills, Knowledge And Experience:
- Robust investigative, risk analysis, assessment, and decision-making skills.
- Strong organisational and prioritisation skills.
- Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure.
- Effective communication skills, both written and spoken.
- Ability to remain calm, empathetic and make decisions in stressful situations.
- Enjoy working in a fast-paced and demanding environment.
- Willingness to work with people at all levels and in all functions, independently and as part of a larger team.
- Self-organising with constant attention to detail and accuracy of work.
What can we offer?
- Company Performance bonus.
- Hybrid working for all staff with flexible working opportunities.
- Private Healthcare scheme + Employee Enhanced Assistance.
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay.
- Paternity leave: up to 4 weeks at full pay.
- Subsidised gym membership.
- Life Assurance (x3 salary).
- Contributory Pension Plan.
- Daily snacks, quality coffee, soft drinks and regular socials.
Player Protection Advisor in Stoke-on-Trent employer: LiveScore Group
Contact Detail:
LiveScore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Protection Advisor in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research LiveScore Group and its brands. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Player Protection Advisor, you'll need to handle sensitive conversations. Role-play with a friend or family member to get comfortable discussing topics around safer gambling and risk management.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to be part of our amazing team at LiveScore Group.
We think you need these skills to ace Player Protection Advisor in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Player Protection Advisor role. Highlight your relevant experience and skills that align with our values and the responsibilities outlined in the job description.
Show Your Passion: We love candidates who are genuinely passionate about player protection and safer gambling. Share any personal experiences or insights that demonstrate your commitment to supporting members and making a difference in their lives.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at LiveScore Group!
How to prepare for a job interview at LiveScore Group
✨Know Your Stuff
Make sure you understand the role of a Player Protection Advisor inside out. Familiarise yourself with player protection policies and procedures, as well as the signs of gambling-related harm. This will help you demonstrate your knowledge and passion during the interview.
✨Show Empathy
Since this role involves supporting vulnerable members, it's crucial to convey your ability to remain calm and empathetic in stressful situations. Prepare examples from your past experiences where you've successfully handled sensitive issues or provided support to others.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your decision-making skills and risk analysis abilities. Think about how you would handle specific situations involving member interactions and risk management, and be ready to explain your thought process.
✨Highlight Your Team Spirit
This role requires teamwork and collaboration, so be prepared to discuss how you work well with others. Share examples of how you've contributed to team goals in previous roles, and express your enthusiasm for being part of a dynamic team at LiveScore Group.