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For Companies At a Glance
- Tasks: Build and maintain relationships with customers, ensuring top-notch service.
- Company: Join LiveScore Group, a leader in sports media and gaming innovation.
- Benefits: Hybrid working, competitive salary, and a vibrant team culture.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of an exciting team that fuels fan passion and drives innovation.
- Qualifications: Strong communication skills and a knack for understanding diverse personalities.
The predicted salary is between 30000 - 40000 £ per year.
Stoke Hybrid working: 2 days in the office per week.
Working hours: 40 hours a week. Shifts range between 08:30 and 22:00 weekdays and 11:00 and 20:00 on weekends, subject to change.
The Role:
Sitting within the Player Engagement Team, you will be responsible for building and retaining key relationships with our Tier 2 customers, ensuring they are receiving the best service in the industry. This role involves regular communication with our customers and requires an innate skill to harness and nurture various personalities.
At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top. We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition. As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users. We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!
Key Responsibilities:
- Make intro calls to prospective managed customers, promoting the benefits of engaging with us.
Retention Executive employer: LiveScore Group
Contact Detail:
LiveScore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Executive
✨Tip Number 1
Get to know the company inside out! Research LiveScore Group and its brands. Understanding their values and culture will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves building relationships with customers, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the LiveScore family.
We think you need these skills to ace Retention Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about building relationships and providing top-notch service to our customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We love seeing how your skills align with what we do at LiveScore Group, so don’t hold back on showcasing your strengths!
Be Authentic: We value diverse backgrounds and perspectives, so be yourself in your application. Share your unique experiences and how they’ve shaped your approach to customer engagement – it’s what makes you stand out!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your interest and get you into the process smoothly!
How to prepare for a job interview at LiveScore Group
✨Know Your Audience
Before the interview, take some time to research LiveScore Group and their brands. Understand their values, mission, and the specific role of a Retention Executive. This will help you tailor your responses and show that you're genuinely interested in the company.
✨Showcase Your Communication Skills
Since the role involves regular communication with customers, be prepared to demonstrate your communication skills during the interview. Practice articulating your thoughts clearly and confidently, and think of examples where you've successfully built relationships or resolved conflicts.
✨Emphasise Adaptability and Teamwork
LiveScore Group values adaptability and teamwork. Be ready to share experiences where you've had to adapt to changing situations or work collaboratively with others. Highlight how these skills can contribute to the Player Engagement Team's success.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or future projects. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.