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For Companies At a Glance
- Tasks: Review member accounts for signs of harm and manage risks effectively.
- Company: Join LiveScore Group, a leader in sports media and gaming innovation.
- Benefits: Enjoy hybrid working, private healthcare, performance bonuses, and more.
- Why this job: Make a real difference by supporting members in safer gambling practices.
- Qualifications: Strong analytical skills and a passion for player protection.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Salary: ÂŁ27,518.40
Hybrid working: Office based for the 4 month probation and training period, hybrid working available after successful completion (2 days in the office per week).
Working hours: Average of 36.75 hours per week. 8:15pm – 8:15am; 4 nights on 4 nights off rotational basis
The Role
The main role of the Player Protection Analyst is to review members\’ accounts and activities for signs of harm and concern, carry out appropriate risk management for members and liaise directly with members showing a high level of concern to carry out interventions.
At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.
We don’t just lead; we innovate. Our cutting‑edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan‑driven approach, and an ever‑curious mindset that fuels our ambition.
As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.
We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!
Key Responsibilities
- You will play a central role in identifying potential risks and markers of harm to our members that have triggered internal controls; reviewing affordability; and making risk‑based decisions to act when you see evidence of harm and behaviour change.
- Ability to apply player protection policies and procedures to make a reliable judgement about how, why, and when to interact, and to document this accurately.
- Handling incoming and outgoing contacts with members, dealing with enquiries about safer gambling by phone, email and occasionally live chat.
- Effective resolution of customer complaints in line with our complaint’s procedure.
- Acting as a subject matter expert in the field of safer gambling.
- Strong passion for supporting members who demonstrate signs of gambling related harm, including vulnerable members.
- Efficiently navigate and manage our back‑office tools and alerts to complete a variety of safer gambling checks in an effective manner and enable a smooth customer journey.
- Keeping accurate records of your observations, member interactions, and actions; using your judgement for when follow‑up contact would be most effective.
- Embrace the team\’s goals while working on your personal goals.
Skills, Knowledge And Experience
- Robust investigative, risk analysis, assessment, and decision‑making skills
- Strong organisational and prioritisation skills
- Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure.
- Effective communication skills, both written and spoken.
- Ability to remain calm, empathetic and make decisions in stressful situations.
- You enjoy working in a fast‑paced and demanding environment.
- Willing to work with people at all levels and in all functions, independently and as part of a larger team.
- You are self‑organising and ensure that your attention to detail and accuracy of work is constant.
What can we offer?
- Company Performance bonus
- Hybrid working for all staff with flexible working opportunities
- Private Healthcare scheme + Employee Enhanced Assistance
- Enhanced Family Leave – Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Daily snacks, quality coffee, soft drinks and regular socials
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Referrals increase your chances of interviewing at LiveScore Group by 2x
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Player Protection Analyst - Nights employer: LiveScore Group
Contact Detail:
LiveScore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Protection Analyst - Nights
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LiveScore Group on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of player protection policies. Show us you’re passionate about supporting members and can handle tough situations with empathy and calmness.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual chats, being able to articulate your thoughts clearly will help you shine during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Player Protection Analyst - Nights
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Player Protection Analyst role. We want to see how your background aligns with our values and the responsibilities outlined in the job description.
Show Your Passion: Let your enthusiasm for supporting members and safer gambling shine through in your application. We love candidates who are genuinely passionate about making a difference, so don’t hold back on sharing your motivation for applying!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at LiveScore Group!
How to prepare for a job interview at LiveScore Group
✨Know Your Stuff
Make sure you understand the role of a Player Protection Analyst inside out. Familiarise yourself with player protection policies, risk management strategies, and the tools used in the industry. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Show Empathy
Since the role involves supporting members who may be vulnerable, it’s crucial to demonstrate your ability to empathise. Prepare examples from your past experiences where you've had to handle sensitive situations or support individuals in distress. This will highlight your suitability for the role.
✨Practice Communication Skills
Effective communication is key in this role. Brush up on your verbal and written communication skills. You might be asked to role-play a scenario where you need to communicate with a member showing signs of harm. Practising this can help you feel more at ease during the interview.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your decision-making and risk analysis skills. Think about how you would handle specific situations related to player protection. Having a structured approach to answering these questions can really set you apart from other candidates.
