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- Tasks: Review member accounts for signs of harm and manage risks effectively.
- Company: Join LiveScore Group, a leader in sports media and betting innovation.
- Benefits: Enjoy hybrid work, performance bonuses, private healthcare, and subsidized gym memberships.
- Why this job: Make a real impact by supporting members and fostering a safer gambling environment.
- Qualifications: Strong analytical skills, effective communication, and a passion for player protection required.
- Other info: Flexible working opportunities after a 4-month training period.
The predicted salary is between 27000 - 37800 £ per year.
Salary: £27,000
Working hours: 37.5 hours per week, shifts are between Monday – Sunday, 8am – 11pm
Office based for the 4 month probation and training period, hybrid working available after successful completion
The Role
The main role of the Player Protection Specialist is to review members\’ accounts and activities for signs of harm and concern, carry out appropriate risk management for members and liaise directly with members showing a high level of concern to carry out interventions.
Key Responsibilities
- You will play a central role in identifying potential risks and markers of harm to our members that have triggered internal controls; reviewing affordability; and making risk-based decisions to act when you see evidence of harm and behaviour change.
- Ability to apply player protection policies and procedures to make a reliable judgement about how, why, and when to interact, and to document this accurately.
- Handling incoming and outgoing contacts with members, dealing with enquiries about safer gambling by phone, email and occasionally live chat.
- Effective resolution of customer complaints in line with our complaint’s procedure.
- Acting as a subject matter expert in the field of safer gambling.
- Strong passion for supporting members who demonstrate signs of gambling related harm, including vulnerable members.
- Efficiently navigate and manage our back-office tools and alerts to complete a variety of safer gambling checks in an effective manner and enable a smooth customer journey.
- Keeping accurate records of your observations, member interactions, and actions; using your judgement for when follow-up contact would be most effective.
- Embrace the team\’s goals while working on your personal goals.
Skills, Knowledge and Experience
- Robust investigative, risk analysis, assessment, and decision-making skills
- Strong organisational and prioritisation skills
- Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure.
- Effective communication skills, both written and spoken.
- Ability to remain calm, empathetic and make decisions in stressful situations.
- You enjoy working in a fast-paced and demanding environment.
- Willing to work with people at all levels and in all functions, independently and as part of a larger team.
- You are self-organising and ensure that your attention to detail and accuracy of work is constant.
What can we offer?
- Company Performance bonus
- Hybrid working for all staff with flexible working opportunities (following 4-month probationary period).
- Private Healthcare scheme + Employee Enhanced Assistance
- Enhanced Family Leave – Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Daily snacks, quality coffee, soft drinks and regular socials
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Player Protection Analyst employer: LiveScore Group
Contact Detail:
LiveScore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Protection Analyst
✨Tip Number 1
Familiarize yourself with player protection policies and procedures. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to safer gambling practices during the interview.
✨Tip Number 2
Showcase your investigative and risk analysis skills by preparing examples from your past experiences. Be ready to discuss how you've handled similar situations, as this will highlight your suitability for the role.
✨Tip Number 3
Practice effective communication techniques, especially in stressful scenarios. Being able to convey empathy and clarity will be crucial when dealing with members showing signs of gambling-related harm.
✨Tip Number 4
Research LiveScore Group and its brands to understand their values and culture. Tailoring your approach to align with their mission will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
We think you need these skills to ace Player Protection Analyst
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Player Protection Analyst. Highlight your relevant experience in risk analysis, decision-making, and customer interaction in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your investigative skills, ability to handle stressful situations, and effective communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting members with gambling-related harm. Use specific examples from your past experiences to demonstrate how you embody the values of adaptability, teamwork, and a fan-driven approach.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are clear and professional. This reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at LiveScore Group
✨Show Your Passion for Player Protection
Make sure to express your genuine interest in supporting members who may be experiencing gambling-related harm. Share any relevant experiences or insights that demonstrate your commitment to player protection and how you can contribute to a safer gambling environment.
✨Demonstrate Strong Communication Skills
Since the role involves handling inquiries and complaints, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've effectively communicated in past roles, especially in stressful situations, to showcase your ability to remain calm and supportive.
✨Highlight Your Investigative Skills
Be ready to discuss your experience with risk analysis and decision-making. Provide specific examples of how you've identified potential risks in previous roles and the steps you took to address them. This will show your capability to apply player protection policies effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life scenarios related to player protection. Think through various situations where you might need to intervene or make a judgment call, and be prepared to explain your thought process and actions in those cases.
