At a Glance
- Tasks: Review member accounts for signs of harm and manage risks effectively.
- Company: Dynamic gaming company focused on player protection and support.
- Benefits: Performance bonuses, hybrid working, private healthcare, and enhanced family leave.
- Other info: Enjoy a vibrant workplace with daily snacks, quality coffee, and regular socials.
- Why this job: Make a real difference in players' lives while developing your skills in a fast-paced environment.
- Qualifications: Strong analytical skills, effective communication, and a passion for supporting vulnerable members.
The predicted salary is between 28080 - 33696 £ per year.
Salary: £29,060
Working hours: 37.5 hours per week, shifts are between Monday - Sunday, 8am - 11pm. While weekend shifts appear in most weeks, the rota is structured to include lighter weeks with additional days off, ensuring the overall pattern remains manageable.
Office based for the 4 month probation and training period, hybrid working available after successful completion (2 days in the office per week).
The Role
The main role of the Player Protection Analyst is to review members' accounts and activities for signs of harm and concern, carry out appropriate risk management for members and liaise directly with members showing a high level of concern to carry out interventions.
At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and our passion drives us to the top.
We don’t just lead; we innovate. Our cutting‑edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan‑driven approach, and an ever‑curious mindset that fuels our ambition.
As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.
We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!
Key Responsibilities
- Speaking directly with customers by phone to discuss their gambling activity, explore concerns, and provide safer gambling‑ guidance.
- Handle regular inbound and outbound calls, as well as emails and some live chats, related to safer gambling and customer wellbeing.
- Review customer accounts to identify signs of harm or risky behaviour.
- Assess customer behaviour, affordability, and verbal admissions to decide whether their activity remains safe or requires action.
- Use internal tools and systems to action alerts and complete safer gambling checks.
- Record accurate notes of all reviews, conversations, and decisions.
- Exercise expert judgment to apply a range of account interventions based on risk assessments, ensuring the highest level of player protection.
- Record accurate notes of all reviews, conversations, and decisions.
- Manage and resolve customer complaints in line with company procedure.
- Share safer gambling knowledge and support colleagues as needed.
Skills, Knowledge And Experience
- Communicate with customers primarily via telephone, handling a high volume of inbound and outbound calls.
- Aims to resolve customer queries and escalations at the first point of contact, managing sensitive conversations with empathy and confidence.
- Robust investigative, analytical, assessment, and decision‑making skills.
- Strong organisational and prioritisation skills, with the ability to manage competing workloads effectively.
- Ability to adapt quickly to changing priorities, meet tight deadlines, and remain calm under pressure.
- Strong written and verbal communication skills, with the ability to communicate effectively via email and live chat.
- Ability to remain calm, empathetic and make sound decisions in challenging sensitive situations.
- Thrives in a fast‑paced and demanding environment.
- Builds effective working relationships with colleagues at all levels and works successfully both independently and as part of a team.
- Highly self‑organised, maintaining a consistent focus on accuracy, attention to detail, and quality of work.
What can we offer?
- Company Performance bonus
- Hybrid working for all staff with flexible working opportunities
- Private Healthcare scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Virgin Family: Giving you access to exclusive Virgin offers and experiences
- Daily snacks, quality coffee, soft drinks and regular socials
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Player Protection Analyst in Stoke-on-Trent employer: LiveScore Group
LiveScore Group is an excellent employer, offering a dynamic work environment that fosters creativity and innovation in the realm of customer engagement. With a strong emphasis on employee growth, the company provides opportunities for professional development alongside competitive benefits such as performance bonuses, private healthcare, and flexible working conditions, making it an attractive place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Player Protection Analyst in Stoke-on-Trent
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like LiveScore Group looking for candidates who are engaged and informed.
We think you need these skills to ace Player Protection Analyst in Stoke-on-Trent
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at LiveScore Group. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at LiveScore Group
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with LiveScore Group’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
