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- Tasks: Review member accounts for signs of harm and manage risks effectively.
- Company: Dynamic gaming company focused on player protection and support.
- Benefits: Performance bonuses, hybrid working, private healthcare, and enhanced family leave.
- Why this job: Make a real difference in players' lives while developing your skills in a fast-paced environment.
- Qualifications: Strong analytical skills, effective communication, and a passion for supporting vulnerable members.
- Other info: Enjoy a vibrant workplace with daily snacks, quality coffee, and regular socials.
The predicted salary is between 28080 - 33696 £ per year.
Salary: £28,080
Working hours: 37.5 hours per week, shifts are between Monday – Sunday, 8am – 11pm.
Office based for the 4 month probation and training period, hybrid working available after successful completion (2 days in the office per week).
The Role
The main role of the Player Protection Specialist is to review members\’ accounts and activities for signs of harm and concern, carry out appropriate risk management for members and liaise directly with members showing a high level of concern to carry out interventions.
At LiveScore Group, we\’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet.
A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting.
We\’re proud of the high ratings for our commitment to excellence and our passion drives us to the top.
We don\’t just lead; we innovate.
Our cutting-edge products and immersive experiences set the standard, but it\’s our people who truly make the difference.
Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.
As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills.
If you\’re good at what you do, come and join us.
The more inclusive we are, the more amazing experiences we can create for our users.
Key Responsibilities
You will play a central role in identifying potential risks and markers of harm to our members that have triggered internal controls; reviewing affordability; and making risk-based decisions to act when you see evidence of harm and behaviour change.
Ability to apply player protection policies and procedures to make a reliable judgement about how, why, and when to interact, and to document this accurately.
Handling incoming and outgoing contacts with members, dealing with enquiries about safer gambling by phone, email and occasionally live chat.
Effective resolution of customer complaints in line with our complaint\’s procedure.
Acting as a subject matter expert in the field of safer gambling.
Strong passion for supporting members who demonstrate signs of gambling related harm, including vulnerable members.
Efficiently navigate and manage our back-office tools and alerts to complete a variety of safer gambling checks in an effective manner and enable a smooth customer journey.
Keeping accurate records of your observations, member interactions, and actions; using your judgement for when follow-up contact would be most effective.
Embrace the team\’s goals while working on your personal goals.
Skills, Knowledge and Experience
Robust investigative, risk analysis, assessment, and decision-making skills
Strong organisational and prioritisation skills
Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure.
Effective communication skills, both written and spoken.
Ability to remain calm, empathetic and make decisions in stressful situations.
You enjoy working in a fast-paced and demanding environment.
Willing to work with people at all levels and in all functions, independently and as part of a larger team.
You are self-organising and ensure that your attention to detail and accuracy of work is constant.
What can we offer?
Company Performance bonus
Hybrid working for all staff with flexible working opportunities
Private Healthcare scheme + Employee Enhanced Assistance
Enhanced Family Leave – Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay.
Paternity leave: up to 4 weeks at full pay
Subsidised gym membership
Life Assurance (x3 salary)
Contributory Pension Plan
Daily snacks, quality coffee, soft drinks and regular socials
#J-*****-Ljbffr
Player Protection Analyst employer: LiveScore Group
Contact Detail:
LiveScore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Protection Analyst
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with members directly, being able to articulate your thoughts clearly and empathetically is key. Try role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Player Protection Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Player Protection Analyst role. Highlight any relevant experience you have in risk analysis, customer support, or gambling-related fields. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about player protection and how your background makes you a great fit. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors. We appreciate attention to detail, so let that shine in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at LiveScore Group
✨Know Your Player Protection Policies
Familiarise yourself with the player protection policies and procedures relevant to the role. Be ready to discuss how you would apply these in real-life scenarios, demonstrating your understanding of risk management and decision-making.
✨Show Empathy and Communication Skills
Prepare to showcase your ability to communicate effectively, especially in stressful situations. Think of examples where you've had to handle sensitive conversations or complaints, highlighting your calmness and empathy.
✨Demonstrate Investigative Skills
Be ready to discuss your investigative and analytical skills. You might be asked to evaluate a hypothetical situation involving a member showing signs of harm, so practice articulating your thought process and decision-making steps.
✨Highlight Your Organisational Skills
Since the role requires managing multiple tasks and deadlines, prepare to share how you prioritise your workload. Use specific examples from past experiences to illustrate your organisational abilities and attention to detail.
