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- Tasks: Manage sportsbook quality and support customer queries in a dynamic sports environment.
- Company: Join LiveScore Group, a leader in sports media and betting innovation.
- Benefits: Enjoy hybrid working, performance bonuses, private healthcare, and subsidised gym membership.
- Why this job: Be part of a passionate team driving excellence in sports betting experiences.
- Qualifications: Interest in sports and betting, good organisational skills, and a positive attitude.
- Other info: Flexible working opportunities and a culture that values diversity and growth.
The predicted salary is between 36000 - 60000 £ per year.
Hybrid Working: 2 days in the office per week. Working Hours: 37.5 hours a week with days that will be rotating and are dictated by the events calendar.
The Role
We have an exciting new opportunity to join our LiveScore Service Operations team. You will work closely with our internal Customer Support, Product and Marketing teams as well as all 3rd Party providers to execute the overall LiveScore Betting strategy. The successful candidate will be responsible for monitoring the quality of our Sportsbook offering and services across all platforms.
At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fuelling fan’s passion for sport driving us to the top.
We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.
As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.
We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!
Key Responsibilities
- Managing all escalated queries in line with our agreed SLA’s, minimising customer impact and business risk.
- Support the wider business with any ad hoc requests where expert sports or betting/media knowledge is required.
- Monitor, review, elevate and manage a series of SLA's relating to sportsbook performance and experience, including managing the communication with Kambi pertaining to these SLA's.
- Provide 2nd line support for customer escalations, and manage Kambi communications pertaining to these escalations.
- Provide 2nd line support for issues raised relating to serious, unplanned issues with the LSM product.
- Quality control regarding all aspects on Sportsbook to identify any errors with content, such as live streams, scores, promotional banners, specials and boosts and market offerings.
- Manage all back-office media event data to ensure the data provided by 3rd parties are displayed correctly and timely for all sports.
- Working alongside our product development team to complete product testing and reporting for app releases and any upcoming projects the team are working on.
Skills, Knowledge and Experience
- An interest in sports and betting. We don’t expect you to know everything but a drive to develop your knowledge is key.
- A good understanding of Microsoft products and Google drive.
- Positive attitude and a passion for self-development.
- A great team player and good organisational skills.
What can we offer?
- Company Performance bonus.
- Hybrid working for all staff with flexible working opportunities.
- Private Healthcare scheme + Employee Enhanced Assistance.
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay.
- Subsidised gym membership.
- Life Assurance (x3 salary).
- Contributory Pension Plan.
- Daily snacks, quality coffee, soft drinks and regular socials.
Sportsbook Operation Executive in London employer: LiveScore Group
Contact Detail:
LiveScore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sportsbook Operation Executive in London
✨Tip Number 1
Get to know the company inside out! Research LiveScore, LiveScore Bet, and Virgin Bet. Understand their values, products, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral. Plus, it shows you're proactive and passionate about the role.
✨Tip Number 3
Prepare for the interview by practising common questions related to sportsbook operations. Think about how your skills align with the responsibilities listed in the job description. We want to see your passion for sports and betting shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. So, get your application in and let’s make some magic happen together!
We think you need these skills to ace Sportsbook Operation Executive in London
Some tips for your application 🫡
Show Your Passion for Sports: When writing your application, let your love for sports and betting shine through! We want to see that you’re not just ticking boxes but genuinely excited about the role and the industry.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. We’re looking for how your skills align with our needs, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at LiveScore Group
✨Know Your Sports and Betting Basics
Make sure you brush up on your sports knowledge and betting terminology before the interview. Familiarise yourself with the latest trends in the industry, as well as the specific offerings of LiveScore Group. This will show your passion for the role and help you engage in meaningful conversations during the interview.
✨Demonstrate Your Team Spirit
Since teamwork is a key value at LiveScore Group, be prepared to share examples of how you've successfully collaborated with others in past roles. Highlight your ability to adapt and work well with different teams, especially in high-pressure situations, as this will resonate with their fan-driven approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly around managing escalated queries or quality control issues. Think of specific instances where you've handled similar challenges and be ready to discuss the outcomes. This will showcase your ability to think on your feet and manage customer impact effectively.
✨Show Enthusiasm for Self-Development
LiveScore Group values a passion for self-development, so be sure to express your eagerness to learn and grow within the role. Share any relevant courses or training you've undertaken, and discuss how you plan to continue developing your skills in sports and betting. This will demonstrate your commitment to contributing positively to the team.
