At a Glance
- Tasks: Assist customers via Live Chat, Email & Phone while delivering top-notch service.
- Company: Join the award-winning support team at LiveScore Group, a leading UK operator.
- Benefits: Enjoy flexible working hours, private healthcare, and performance bonuses.
- Other info: Flexible shifts available, perfect for students looking to balance work and study.
- Why this job: Be part of a dynamic environment with sports on in the background 24/7!
- Qualifications: Fluent English, strong listening skills, and a passion for helping others.
Location
Stoke-on-Trent ST1
Remuneration Package
- £13,348
- Up to 20% annual company bonus
- Office based for the first 4 months (probation and training period) - this will allow you to get to know the team, soak up crucial knowledge and benefit from face-to-face support whilst learning the role!
- Hybrid working available after successful completion of probation period
Working Hours
The role will involve working 5 evenings per week (4-hour shifts, between 5pm and 12pm Mon‑Sun).
Training
Training for this role will run for 4 weeks on a full-time basis. An alternative weekday evenings and weekends (34hrs per week) course can be accommodated, if necessary.
The Role
We are looking for motivated, positive, and personable Customer Support Advisors to help guide and assist our customers within our Award‑Winning Support team. This is a fantastic opportunity to join what is fast becoming a leading operator in the UK. Sports and betting knowledge isn’t essential – you will be provided with the relevant training and support. This role is well suited to a person who is enthusiastic, empathetic, and resilient. The successful candidate will be responsible for delivering a high‑quality service as the first point of contact for our customers. Flexibility with working hours, including evenings & weekends, is required but you will be rewarded.
Key Responsibilities
- Respond professionally to a range of inbound Live Chat, Email & Phone queries across our multiple labels.
- Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.
- Communicate in a prompt, thoughtful and clear manner.
- The ability to multi-task between customer contacts.
- Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
- Address any issues of conflict or complaint whilst displaying commercial awareness.
- Identify opportunities to upsell and cross-sell products and services to customers when appropriate.
- Stay up to date with company products, services, and policies to accurately answer customer questions.
- Collaborate with other departments to ensure customer satisfaction and retention.
- Classify customer contact, supporting the business in identifying process & product improvements.
Skills, Knowledge & Experience
- Ability to speak and communicate fluently in English.
- Excellent listening and interpersonal skills.
- Strong problem solving and critical thinking skills.
- Be IT literate with excellent written communication skills.
- Flexibility, drive, and an enthusiasm to succeed.
What can we offer?
- Company Performance bonus
- Hybrid working for all staff with flexible working opportunities
- Private Healthcare scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Daily snacks, quality coffee, soft drinks and regular socials
Customer Support Advisor - Part-Time in Stoke-on-Trent employer: LiveScore Group
At LiveScore Group, we pride ourselves on being an excellent employer, offering a vibrant work culture where sports enthusiasts can thrive. Our part-time Customer Support Advisors enjoy flexible working hours, comprehensive training, and a range of benefits including private healthcare, performance bonuses, and enhanced family leave. With a focus on employee growth and a supportive environment, we ensure that every team member feels valued and empowered to deliver exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor - Part-Time in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Before your interview, check out LiveScore Group's website and social media. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice your listening skills! As a Customer Support Advisor, you'll need to be all ears. Try role-playing with a friend or family member to get comfortable with responding to different customer scenarios.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure your passion for customer service shines through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Be flexible and ready to adapt! The job requires working evenings and weekends, so highlight your availability and willingness to work around a busy sporting calendar. It shows you're committed and ready to jump in!
We think you need these skills to ace Customer Support Advisor - Part-Time in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer support and sports. A friendly tone can make a big difference.
Tailor Your Application:Make sure to tailor your application to the role. Highlight any relevant experience or skills that match what we’re looking for in a Customer Support Advisor. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively – it’s all about making a great first impression!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at LiveScore Group
✨Know the Company
Before your interview, take some time to research LiveScore Group. Understand their values, mission, and what makes their customer support team stand out. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Your Enthusiasm
As a Customer Support Advisor, being positive and personable is key. During the interview, let your enthusiasm shine through! Share examples of how you've helped customers in the past and express your passion for providing excellent service.
✨Prepare for Common Scenarios
Think about potential customer queries or complaints you might encounter in this role. Prepare responses that demonstrate your problem-solving skills and ability to empathise with customers. Practising these scenarios can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows that you're engaged and eager to learn more about how you can contribute to the team.
