At a Glance
- Tasks: Assist customers via Live Chat, Email & Phone while delivering top-notch service.
- Company: Join the dynamic LiveScore Group, a leader in sports media and betting.
- Benefits: Enjoy a competitive salary, performance bonuses, hybrid working, and private healthcare.
- Other info: Flexible hours, fun work environment, and opportunities for career growth.
- Why this job: Be part of an award-winning team and fuel your passion for sports.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25792 - 25792 £ per year.
Location: Stoke-on-Trent ST1
Training Period: Monday to Friday, 9am to 6pm for the first four weeks
Working hours: 40 hours per week, 5 days out of any 7 (8 hours a day, between 7:50am - 2am)
Remuneration Package: £25,792 starting salary, Up to 20% annual company bonus and unsociable hours allowance, when applicable
Office based for the first 4 months (probation and training period) - this will allow you to get to know the team, soak up crucial knowledge and benefit from face to face support whilst learning the role! Hybrid working (2 days in the office) available after successful completion of probation period.
The Role: At the beating heart of LiveScore Group, we are looking for motivated, positive, and personable Customer Support Advisors to help guide and assist our customers within our Award-Winning Support team. This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK. Sports and betting knowledge isn’t essential when applying as you will be provided with the relevant training and support. If sport is your passion, we’ve got you covered with Sports on in the background 24/7. This role would be well suited to a person who is enthusiastic, empathetic, and resilient. LiveScore Group prides itself as an organisation who ensures that the customers experience is positive and memorable, and as the first point of contact for our customers the successful candidate will be responsible for delivering a high-quality service. A busy sporting calendar will mean that you will need to be flexible with your working hours, including evenings & weekends, but you will be rewarded!
At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top. We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition. As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users. We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!
Key Responsibilities:
- Respond professionally to a range of inbound Live Chat, Email & Phone queries across our multiple labels.
- Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.
- Communicate in a prompt, thoughtful and clear manner.
- The ability to multi-task between customer contacts.
- Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
- Address any issues of conflict or complaint whilst displaying commercial awareness.
- Identify opportunities to upsell and cross-sell products and services to customers when appropriate.
- Stay up to date with company products, services, and policies to accurately answer customer questions.
- Collaborate with other departments to ensure customer satisfaction and retention.
- Classify customer contact, supporting the business in identifying process & product improvements.
Skills, Knowledge, And Experience:
- Ability to speak and communicate fluently in English.
- Excellent listening and interpersonal skills.
- Strong problem solving and critical thinking skills.
- Be IT literate with excellent written communication skills.
- Flexibility, drive, and an enthusiasm to succeed.
What can we offer?
- Company Performance bonus
- Hybrid working for all staff with flexible working opportunities
- Private Healthcare scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Daily snacks, quality coffee, soft drinks and regular socials
Customer Support Advisor employer: LiveScore Group
LiveScore Group is an excellent employer, offering a dynamic work environment that fosters creativity and innovation in the realm of customer engagement. With a strong emphasis on employee growth, the company provides opportunities for professional development alongside competitive benefits such as performance bonuses, private healthcare, and flexible working conditions, making it an attractive place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LiveScore Group and its brands. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or tricky situations. Role-playing with a friend can help you feel more confident when it comes to showcasing your problem-solving abilities.
✨Tip Number 3
Be ready to show your enthusiasm! During the interview, let your passion for sports and helping others shine through. A positive attitude can make a huge difference in how you're perceived by the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for customer support.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experience in customer service or problem-solving that makes you a great fit for our team.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using straightforward language and keeping your points concise. This will help us quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LiveScore Group
✨Know the Company
Before your interview, take some time to research LiveScore Group. Understand their brands and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Support Advisor, your ability to communicate clearly and empathetically is key. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will demonstrate your fit for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think about common challenges in customer support and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. This could be about team dynamics, training opportunities, or company culture. It shows that you're engaged and serious about the position.
