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For Companies At a Glance
- Tasks: Assist customers via Live Chat, Email & Phone while delivering top-notch service.
- Company: Join the dynamic team at LiveScore Group, a leader in sports and gaming.
- Benefits: Enjoy a competitive salary, performance bonuses, hybrid working, and private healthcare.
- Why this job: Be part of an award-winning support team and make a real difference for sports fans.
- Qualifications: Fluent English, strong communication skills, and a passion for helping others.
- Other info: Flexible hours, great team culture, and opportunities for career growth.
The predicted salary is between 21500 - 30000 £ per year.
Location: Stoke-on-Trent ST1
Training Period: Monday to Friday, 9am to 6pm for the first four weeks
Working hours: 40 hours per week, 5 days out of any 7 (8 hours a day, between 7:50am – 2am)
Remuneration Package
- £25,792 starting salary
- Up to 20% annual company bonus and unsociable hours allowance, when applicable
- Office based for the first 4 months (probation and training period) – this will allow you to get to know the team, soak up crucial knowledge and benefit from face to face support whilst learning the role!
- Hybrid working (2 days in the office) available after successful completion of probation period
The Role
At the beating heart of LiveScore Group, we are looking for motivated, positive, and personable Customer Support Advisors to help guide and assist our customers within our Award-Winning Support team.
This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK. Sports and betting knowledge isn’t essential when applying as you will be provided with the relevant training and support. If sport is your passion, we’ve got you covered with Sports on in the background 24/7. This role would be well suited to a person who is enthusiastic, empathetic, and resilient. LiveScore Group prides itself as an organisation who ensures that the customers experience is positive and memorable, and as the first point of contact for our customers the successful candidate will be responsible for delivering a high-quality service.
A busy sporting calendar will mean that you will need to be flexible with your working hours, including evenings & weekends, but you will be rewarded!
At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.
We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.
As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.
We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!
Key Responsibilities
- Respond professionally to a range of inbound Live Chat, Email & Phone queries across our multiple labels.
- Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.
- Communicate in a prompt, thoughtful and clear manner.
- The ability to multi-task between customer contacts.
- Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
- Address any issues of conflict or complaint whilst displaying commercial awareness.
- Identify opportunities to upsell and cross-sell products and services to customers when appropriate.
- Stay up to date with company products, services, and policies to accurately answer customer questions.
- Collaborate with other departments to ensure customer satisfaction and retention.Classify customer contact, supporting the business in identifying process & product improvements.
Skills, Knowledge, And Experience
- Ability to speak and communicate fluently in English.
- Excellent listening and interpersonal skills.
- Strong problem solving and critical thinking skills.
- Be IT literate with excellent written communication skills.
- Flexibility, drive, and an enthusiasm to succeed.
What can we offer?
- Company Performance bonus
- Hybrid working for all staff with flexible working opportunities
- Private Healthcare scheme + Employee Enhanced Assistance
- Enhanced Family Leave – Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Daily snacks, quality coffee, soft drinks and regular socials
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Customer Support Advisor employer: LiveScore Group
Contact Detail:
LiveScore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LiveScore Group. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Advisor, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable with handling different types of customer queries. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate how you can handle customer complaints effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the LiveScore Group family. Don’t hesitate – get your application in today!
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with what we’re looking for in a Customer Support Advisor!
Show Off Your Communication Skills: Since this role is all about helping customers, it’s crucial to demonstrate your excellent written communication skills. Keep your application clear, concise, and engaging – just like you would when chatting with a customer!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at LiveScore Group
✨Know the Company
Before your interview, take some time to research LiveScore Group. Understand their brands, values, and what makes them stand out in the sports and gaming world. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Support Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your ability to listen and respond thoughtfully.
✨Demonstrate Empathy and Resilience
In customer support, empathy goes a long way. Think of scenarios where you had to deal with difficult customers and how you managed to turn the situation around. Highlighting your resilience and positive attitude will resonate well with the interviewers.
✨Prepare for Flexibility Questions
Given the nature of the role, be ready to discuss your availability and flexibility regarding working hours. Show that you're adaptable and willing to work evenings and weekends if needed. This will reflect your commitment to providing excellent customer service during busy times.