At a Glance
- Tasks: Review member accounts for signs of harm and manage risk effectively.
- Company: Join LiveScore Group, a leader in sports media and gaming innovation.
- Benefits: Competitive salary, hybrid working, private healthcare, and generous family leave.
- Other info: Dynamic night shifts with a supportive team and excellent career growth.
- Why this job: Make a real difference by supporting members in safer gambling practices.
- Qualifications: Strong communication skills and a passion for player protection.
The predicted salary is between 28474 - 28474 £ per year.
The main role of the Player Protection Analyst is to review members' accounts and activities for signs of harm and concern, carry out appropriate risk management for members and liaise directly with members showing a high level of concern to carry out interventions.
Responsibilities
- Identify potential risks and markers of harm to our members that have triggered internal controls; reviewing affordability; and making risk‑based decisions to act when you see evidence of harm and behaviour change.
- Handle incoming and outgoing contacts with members, dealing with enquiries about safer gambling by phone, email and occasionally live chat.
- Effectively resolve customer complaints in line with the complaint procedure.
- Act as a subject‑matter expert in the field of safer gambling.
- Efficiently navigate and manage back‑office tools and alerts to complete a variety of safer gambling checks in an effective manner and enable a smooth customer journey.
- Keep accurate records of observations, member interactions and actions; use judgment for follow‑up contacts.
Qualifications and Skills
- Apply player protection policies and procedures to make a reliable judgement about how, why, and when to interact, and document accurately.
- Demonstrate strong passion for supporting members who demonstrate signs of gambling‑related harm, including vulnerable members.
- Embrace the team's goals while working on your personal goals.
- Strong organisational and prioritisation skills.
- Ability to switch tasks when required, meet tight deadlines and remain calm under pressure.
- Effective communication skills, both written and spoken.
- Ability to remain calm, empathetic and make decisions in stressful situations.
- Enjoy working in a fast‑paced and demanding environment.
- Willing to work with people at all levels and in all functions, independently and as part of a larger team.
- Self‑organising with attention to detail and accuracy of work.
- Robust investigative, risk analysis, assessment and decision‑making skills.
Salary & Benefits
- Salary: £28,474 plus up to 20% annual company bonus.
- Hybrid working: initial 4‑month probation in office, then hybrid model (2 days in office per week).
- Working hours: average 36.75 hours per week on a 4 nights on / 4 nights off rotation. Shifts run from 8:15 pm to 8:15 am.
- Night Shift Allowance: 35% uplift for hours worked between 11:30 pm and 7:00 am.
- Company performance bonus.
- Hybrid working for all staff with flexible working opportunities.
- Private Healthcare scheme + Employee Enhanced Assistance.
- Enhanced Family Leave – Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay.
- Paternity leave: up to 4 weeks at full pay.
- Subsidised gym membership.
- Life Assurance (x3 salary).
- Contributory Pension Plan.
- Virgin Family: access to exclusive Virgin offers and experiences.
- Daily snacks, quality coffee, soft drinks and regular socials.
Player Protection Analyst - Nights employer: Livescore Group Limited
At LiveScore Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions adaptability and teamwork. As a Player Protection Analyst, you'll benefit from a competitive salary, hybrid working options, and comprehensive health and family leave benefits, all while contributing to a mission that prioritises the safety and well-being of our members. Join us in a fast-paced environment where your skills will be valued, and you'll have ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Player Protection Analyst - Nights
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Livescore Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Livescore Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Player Protection Analyst - Nights
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Livescore Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at Livescore Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Livescore Group Limited!
How to prepare for a job interview at Livescore Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
