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- Tasks: Assist customers via Live Chat, Email, and Phone while delivering top-notch service.
- Company: Join LiveScore Group, a dynamic leader in sports media and betting.
- Benefits: Enjoy hybrid working, private healthcare, performance bonuses, and more perks.
- Other info: Flexible hours with evening and weekend shifts; great team culture and career growth.
- Why this job: Be the first point of contact and make a real difference for our customers.
- Qualifications: Fluent English, strong communication skills, and a passion for helping others.
The predicted salary is between 12 - 15 ÂŁ per hour.
Office based for the first 4 months (probation and training period) – this will allow you to get to know the team, soak up crucial knowledge and benefit from face‑to‑face support whilst learning the role. Hybrid working is available after successful completion of probation.
The role will work five evenings each week (four‑hour shifts, between 5 pm and 12 pm, Monday to Sunday). A 4‑week full‑time training course is provided. An alternative weekday evenings and weekends training (34 hrs per week) can also be accommodated if necessary.
LiveScore Group is looking for motivated, positive, and personable Customer Support Advisors to guide and assist our customers within our award‑winning support team. Sports and betting knowledge is not essential; training and support will be provided. This role suits an enthusiastic, empathetic, and resilient individual. As the first point of contact for our customers, the successful candidate will deliver a high‑quality service. A busy sporting calendar means flexibility with working hours, including evenings and weekends.
Key Responsibilities- Respond professionally to inbound Live Chat, Email and Phone queries across multiple labels.
- Deliver an excellent customer experience while meeting compliance and efficiency standards.
- Communicate promptly, thoughtfully and clearly.
- Multi‑task between customer contacts.
- Listen, probe and investigate enquiries to determine customers’ underlying needs.
- Address conflicts or complaints while displaying commercial awareness.
- Identify opportunities to upsell and cross‑sell products and services when appropriate.
- Stay up to date with company products, services and policies to accurately answer questions.
- Collaborate with other departments to ensure customer satisfaction and retention.
- Classify customer contact to support process and product improvements.
- Speak and communicate fluently in English.
- Excellent listening and interpersonal skills.
- Strong problem‑solving and critical‑thinking skills.
- IT literate with excellent written communication skills.
- Flexibility, drive and enthusiasm to succeed.
At LiveScore Group, we are the proud home of three exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that merges sports media and sports betting. We celebrate high ratings for our commitment to excellence and fuel fans’ passion for sport. Our team embodies adaptability, teamwork, a fan‑driven approach and an ever‑curious mindset that fuels our ambition. We want the most talented people with diverse backgrounds, perspectives and skills. If you are good at what you do, come and join us.
Benefits- Company performance bonus
- Hybrid working for all staff with flexible working opportunities
- Private healthcare scheme + employee enhanced assistance
- Enhanced family leave – maternity, shared parental & adoption leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Life assurance (x3 salary)
- Contributory pension plan
- Daily snacks, quality coffee, soft drinks and regular socials
Customer Support Advisor - Part-Time employer: Livescore Group Limited
Contact Detail:
Livescore Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Part-Time
✨Tip Number 1
Get to know the company inside out! Before your interview, check out LiveScore Group's website and social media. Familiarise yourself with their brands and values so you can show off your enthusiasm and fit for the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident in handling queries and complaints during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your critical thinking and adaptability, which are key for this role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared about the team or company culture. This shows your genuine interest and helps you determine if it’s the right fit for you.
We think you need these skills to ace Customer Support Advisor - Part-Time
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone personable who can connect with our customers.
Tailor Your Application: Make sure to tailor your application to the role of Customer Support Advisor. Highlight any relevant experience or skills that match the job description, especially your communication and problem-solving abilities. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, as it reflects your written communication skills, which are super important for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at LiveScore Group!
How to prepare for a job interview at Livescore Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research LiveScore Group and its brands. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Support Advisor, clear communication is key. Practice articulating your thoughts and responses. You might even want to prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your listening and problem-solving skills.
✨Demonstrate Flexibility and Enthusiasm
Given the role's evening and weekend shifts, it's important to express your willingness to adapt. Share any previous experiences where you've shown flexibility in your work schedule or tackled challenges with a positive attitude. This will resonate well with the interviewers.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate customer interactions. Practise responding to common customer queries or complaints. This will help you feel more confident and demonstrate your ability to multi-task and think on your feet.