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- Tasks: Assist customers via Live Chat, Email & Phone while delivering top-notch service.
- Company: Join the award-winning support team at LiveScore Group, a leading UK operator.
- Benefits: Starting salary of £25,792, bonuses, hybrid working, and private healthcare.
- Why this job: Be part of a dynamic team in a sports-loving environment with flexible hours.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy daily snacks, socials, and excellent career growth opportunities.
The predicted salary is between 25792 - 30950 £ per year.
At the beating heart of LiveScore Group, we are looking for motivated, positive, and personable Customer Support Advisors to help guide and assist our customers within our Award-Winning Support team.
Responsibilities
- Respond professionally to a range of inbound Live Chat, Email & Phone queries across our multiple labels.
- Demonstrate the ability to deliver an excellent customer experience while ensuring compliance and efficiency standards are met.
- Communicate in a prompt, thoughtful and clear manner.
- Multi‑task between customer contacts.
- Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
- Address any issues of conflict or complaint whilst displaying commercial awareness.
- Identify opportunities to upsell and cross‑sell products and services to customers when appropriate.
- Stay up to date with company products, services, and policies to accurately answer customer questions.
- Collaborate with other departments to ensure customer satisfaction and retention.
- Classify customer contact, supporting the business in identifying process and product improvements.
Job Overview
This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK. Sports and betting knowledge isn\’t essential – training and support will be provided. If sports is your passion, we’ve got you covered with live sports coverage 24/7. The role is well suited to an enthusiastic, empathetic, and resilient individual. LiveScore Group prides itself on delivering a positive and memorable customer experience; as the first point of contact you will be responsible for delivering a high‑quality service.
A busy sporting calendar means that you will need to be flexible with your working hours, including evenings and weekends, but you will be rewarded!
LiveScore Group is the proud home of three exciting brands: LiveScore, LiveScore Bet, and Virgin Bet. We are an ecosystem that merges sports media and sports betting. Our high ratings for excellence and passion for sport drive us to the top. We innovate and set industry standards, but it’s our people who truly make the difference. Every day our team embodies our values: adaptability, teamwork, a fan‑driven approach, and an ever‑curious mindset that fuels our ambition.
Qualifications
- Ability to speak and communicate fluently in English.
- Excellent listening and interpersonal skills.
- Strong problem‑solving and critical thinking skills.
- IT literate with excellent written communication skills.
- Flexibility, drive, and enthusiasm to succeed.
Training & Working Hours
Training Period: Monday to Friday, 9 am to 6 pm for the first four weeks.
Working hours: 40 hours per week, 5 days out of any 7 (8 hours a day between 7:50 am and 2 am).
Remuneration & Benefits
- £25,792 starting salary.
- Up to 20% annual company bonus and unsociable hours allowance, when applicable.
- Office based for the first 4 months (probation and training period) – this allows you to get to know the team, soak up crucial knowledge, and benefit from face‑to‑face support while learning the role.
- Hybrid working (2 days in the office) available after successful completion of probation period, company performance bonus.
- Hybrid working for all staff with flexible working opportunities.
- Private healthcare scheme plus employee enhanced assistance.
- Enhanced family leave – maternity, shared parental & adoption leave: up to 6 months at full pay and 6 months at half pay; paternity leave: up to 4 weeks at full pay.
- Subsidised gym membership.
- Life assurance (x3 salary).
- Contributory pension plan.
- Daily snacks, quality coffee, soft drinks, and regular socials.
Company Culture & Values
As we scale and continue to create a culture that allows all employees to thrive, we need the most talented people with diverse backgrounds, perspectives, and skills. If you\’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.
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Customer Support Advisor employer: Livescore Group Limited
Contact Detail:
Livescore Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Get to know the company inside out! Before your interview, check out LiveScore Group's website and social media. Familiarise yourself with their products and services so you can chat confidently about how you can contribute to their award-winning support team.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more comfortable handling queries and complaints, showing that you can deliver that top-notch customer experience they’re after.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires working evenings and weekends, be prepared to discuss your availability during the interview. Highlight your enthusiasm for adapting to the busy sporting calendar.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the exciting world of customer support at LiveScore Group.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and enthusiasm into your words. Remember, we’re looking for motivated and positive individuals!
Tailor Your Application: Make sure to tailor your application to the Customer Support Advisor role. Highlight any relevant experience or skills that match the job description, especially your communication skills and ability to handle customer queries. We love seeing how you can fit into our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on showcasing your strengths and experiences that relate to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Livescore Group Limited
✨Know the Company
Before your interview, take some time to research LiveScore Group. Understand their values, mission, and what makes them stand out in the customer support space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Support Advisor, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. Use examples from past experiences where you successfully resolved customer issues or communicated effectively under pressure.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled challenges or conflicts. Think of examples that highlight your critical thinking and problem-solving skills, as these are crucial for addressing customer queries and complaints.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate customer interactions. Approach this with enthusiasm and a positive attitude. Show that you can handle various customer situations, whether it’s a simple query or a more complex complaint.