Location: Horncastle, Lincolnshire, hybrid working potential with 3 days a week in Horncastle Salary: £45,000–£50,000 Hours: Full-time, 37.5 hours per week LIVES is seeking an experienced Operations Manager to lead the delivery of our commissioned and commercial services, ensuring they are safe, effective, well-resourced and deliver exceptional outcomes. This is a senior operational leadership role responsible for translating strategy into action, overseeing workforce deployment, mobilising new contracts and delivery sites, and ensuring operational excellence across a diverse service portfolio. Key Responsibilities Lead the day-to-day operational delivery of services across the organisation Oversee workforce planning, deployment and resource management Mobilise new contracts, projects and service developments Monitor service performance, quality and customer experience Lead operational teams and support managers to perform effectively Manage complaints, operational challenges and service escalations Build strong relationships with partners, customers and stakeholders Drive operational improvement, efficiency and service development Essential Experience, Skills and Attributes Experience managing complex operational services, programmes or contracts Experience leading teams in a fast-paced delivery environment Experience mobilising new services, projects or contracts Strong workforce planning and resource management skills Excellent operational judgement and problem-solving ability Strong leadership and communication skills Highly organised and able to manage a broad and complex workload Practical, solutions-focused and able to make things happen Able to lead, support and coordinate others effectively Calm, professional and credible in a demanding operational environment Collaborative, adaptable and committed to organisational values Desirable experience includes healthcare, emergency response, training delivery, consultancy or charity sector environments. Join a charity that responds to thousands of medical emergencies every year and help shape the future of life-saving services across Lincolnshire.
