Overview
In this role you will underwrite new business for life, critical illness and income protection products, applying risk-based terms within our underwriting philosophy. You will work closely with colleagues, advisers and customers to deliver clear decisions and a strong customer journey. You’ll contribute to process improvements and have scope to develop professionally within LV=’s inclusive culture and values.
Pay / Benefits
- 26 days holiday (28 after 2 years)
- annual bonus scheme
- flexible benefits including cycle to work, health insurance
- pension scheme with employer contribution
- Group Life Assurance up to 4x basic pay (option to 8x)
- Group Income Protection after 5 years of service
Responsibilities
- Assess new business applications and make underwriting decisions within risk appetite
- Provide clear, justified decisions and refer cases to third parties when needed
- Build and maintain relationships with colleagues, customers and intermediaries
- Contribute to process improvements and achievement of KPIs
- Suggest ideas to improve the customer journey
- Maintain ongoing CPD through self-education and training
- Provide coaching and feedback within the team
- Participate in projects and testing to support business change
- Investigate underwriting rules development and industry best practices
- Represent the team on product initiatives and service improvements
Key requirements
- Experience underwriting life, critical illness and/or income protection products
- Strong attention to detail and proofreading skills
- Efficient decision-maker focused on customer experience
- Strong administration and organisational skills
- Ability to use Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Clear communication with patience and empathy
- Ability to manage own workload independently while supporting others
- Experience underwriting high-value cases and retrospective claim opinions (desirable)
- attention to detail
- customer-focused communication
- empathy
- underwriting of life/CI/IP products
- post-issue sampling (desirable)
- MI analysis (desirable)
Life Underwriter in Exeter employer: LiverpoolVictoria
At LV=, we pride ourselves on being a leading mutual insurer that prioritises the well-being of our employees and customers alike. Our inclusive culture fosters personal and professional growth, offering extensive benefits such as a competitive salary, generous holiday allowance, and a robust pension scheme. Located in Bournemouth, our hybrid working model allows for flexibility while ensuring that our team members feel valued and supported in their roles.
