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- Tasks: Provide essential admin support in the Obstetric Unit, managing diaries and coordinating meetings.
- Company: Join Liverpool Women’s NHS Foundation Trust, a leading provider of care for women and families.
- Benefits: Enjoy a supportive work environment with opportunities for professional development and flexible working options.
- Why this job: Make a real impact on patient care while working with top professionals in a dynamic setting.
- Qualifications: GCSEs in English and Maths required; ECDL or equivalent preferred.
- Other info: Ideal for those looking to gain experience in healthcare administration.
The predicted salary is between 30000 - 42000 £ per year.
Job summary
The post holder will provide comprehensive secretarial and administrative support within the Division of the Obstetric Unit. The post holder\’s main duties will include planning, organising, directing and coordinating the work of the department, diary management, meeting arrangement and booking, document creation, leave management, minute taking and minute generation, and email management as agreed.
The post holder will be a key interface for patient enquiries, correspondence, and supporting clinicians in managing clinical pathways, including results and information requests.
The post holder will be the key to administrative contact with the clinical teams and divisional managers. The post holder will also be expected to work with minimum supervision. They will be able to demonstrate flexibility and use their initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the Consultants to utilise their time efficiently and effectively. The post holder will provide a confident professional service to all patients whilst supporting them throughout their care pathway. Confidentiality must always be maintained. The post holder must adhere to TrustPolicies and Procedures at all times.
Main duties of the job
Provide a professional clinical personal assistant service to an agreed set of clinicians.
Provide expert support in using administrative software such as Microsoft applications,
Provide administrative support to plan and organise MDT meetings as required.
Liaise with clinical and non-clinical staff to resolve any issues that may arise to the mutual benefit of all concerned.
Attend and contribute to departmental meetings, team briefs etc.
Proactively manage telephone calls; many may be sensitive from patients/carers or other healthcare professionals.
Responsible for providing accurate, up-to-date, non-clinical advice relating to queries in the department.
Typing of minutes of meetings.
Assist the management team in addressing any complaints within the agreed timescales which may have been received within the department.
Undertake a key role in ensuring the delivery of a high-quality patient pathway by working closely with clinical teams to meet national and locally agreed targets by monitoring clinic templates and waiting lists and working closely with the management team to address any issues.
Support the day-to-day organisation of the clinical teams by managing diaries, coordinating meetings, and ensuring appropriate documentation is available
Proactively support the confirmation of the Clinician\’s availability, including managing consultant\’s diaries and annual leave and ensuring the correct clinics are open/closed accordingly.
About us
Liverpool Women\’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes usthe specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving it\’s services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women\’s NHS Foundation Trust is a great place to work using the links below:
Video: https://vimeo.com/556197652
Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf
Job description
Job responsibilities
The post holder will provide comprehensive secretarial and administrative support to designated clinical teams as described as receiving support in the Service Specification. Undertaking a range of duties including diary management, meeting arrangement and booking, document creation, leave management, minute taking and minute generation, emailmanagement as agreed.
The post holder will be a key interface for patient enquiries, correspondence and for supporting clinicians in managing clinical pathways including results and information requests. The post holder will be the key point for administrative contact with the clinical teams and divisional managers.
Job description
Job responsibilities
The post holder will provide comprehensive secretarial and administrative support to designated clinical teams as described as receiving support in the Service Specification. Undertaking a range of duties including diary management, meeting arrangement and booking, document creation, leave management, minute taking and minute generation, emailmanagement as agreed.
The post holder will be a key interface for patient enquiries, correspondence and for supporting clinicians in managing clinical pathways including results and information requests. The post holder will be the key point for administrative contact with the clinical teams and divisional managers.
Person Specification
Qualifications & Learning
Essential
- Educated to GCSE level or equivalent including English and Mathematics.
- European Computer Driving Licence (ECDL) Qualification or equivalent.
- Holds, currently studying towards or willing to undertake a Medical or General Secretarial qualification such as diploma, advanced diploma, professional certificate or equivalent.
Desirable
- BTEC or equivalent level of knowledge on a range of Trust policies and management procedures, requiring experience or ongoing further development/ training, e.g. Team Leading & Management
- NHS Experience
Experience
Essential
- Experience working in an office or administrative environment, preferably within a healthcare environment.
- Previous experience working in an NHS secretarial/personal assistant role
- Experience of audio-transcription letter generation service and diary management
- The use of information systems, e.g. word processing packages, spreadsheets, databases, patient administration systems, email etc
Desirable
- Knowledge of a hospital based Patient Administration System
- Experience of audiotranscription letter generation service and diary management
Person Specification
Qualifications & Learning
Essential
- Educated to GCSE level or equivalent including English and Mathematics.
- European Computer Driving Licence (ECDL) Qualification or equivalent.
- Holds, currently studying towards or willing to undertake a Medical or General Secretarial qualification such as diploma, advanced diploma, professional certificate or equivalent.
Desirable
- BTEC or equivalent level of knowledge on a range of Trust policies and management procedures, requiring experience or ongoing further development/ training, e.g. Team Leading & Management
- NHS Experience
Experience
Essential
- Experience working in an office or administrative environment, preferably within a healthcare environment.
- Previous experience working in an NHS secretarial/personal assistant role
- Experience of audio-transcription letter generation service and diary management
- The use of information systems, e.g. word processing packages, spreadsheets, databases, patient administration systems, email etc
Desirable
- Knowledge of a hospital based Patient Administration System
- Experience of audiotranscription letter generation service and diary management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
Liverpool Women\’s NHS Foundation Trust
Address
Liverpool Womens Hospital
Crown Street
Liverpool
L8 7SS
Employer\’s website #J-18808-Ljbffr
Clinical PA/Coordinator Obstetrics employer: Liverpool Women's NHS Foundation Trust
Contact Detail:
Liverpool Women's NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical PA/Coordinator Obstetrics
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Microsoft applications. Being proficient in these tools will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with current or former employees of Liverpool Women’s NHS Foundation Trust. They can provide valuable insights into the work culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing diaries and coordinating meetings. Think of specific examples where you successfully handled scheduling conflicts or improved efficiency in a previous role.
✨Tip Number 4
Showcase your ability to handle sensitive information and patient enquiries with professionalism. Be ready to share examples of how you've maintained confidentiality and provided excellent customer service in past roles.
We think you need these skills to ace Clinical PA/Coordinator Obstetrics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative support, particularly in healthcare settings. Emphasise skills like diary management, minute taking, and proficiency with Microsoft applications.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about working in the Obstetric Unit. Mention specific experiences that demonstrate your ability to manage sensitive patient enquiries and support clinical teams effectively.
Showcase Relevant Qualifications: Clearly list any qualifications related to secretarial or administrative roles, such as the European Computer Driving Licence (ECDL) or any medical secretarial qualifications. This will help you stand out as a suitable candidate.
Highlight Soft Skills: In your application, emphasise soft skills such as flexibility, initiative, and the ability to work with minimal supervision. These traits are crucial for the role and should be backed up with examples from your previous work experience.
How to prepare for a job interview at Liverpool Women's NHS Foundation Trust
✨Showcase Your Organisational Skills
As a Clinical PA/Coordinator, you'll need to demonstrate your ability to manage diaries and coordinate meetings effectively. Be prepared to discuss specific examples from your past experiences where you successfully organised schedules or managed multiple tasks simultaneously.
✨Familiarise Yourself with Medical Terminology
Understanding medical terminology is crucial in this role. Brush up on relevant terms related to obstetrics and general healthcare to show that you can communicate effectively with clinicians and understand the context of their work.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle sensitive patient enquiries or resolve conflicts within the team. Think of scenarios from your previous roles where you demonstrated problem-solving skills and professionalism under pressure.
✨Emphasise Confidentiality and Professionalism
Given the nature of the role, it's vital to convey your understanding of confidentiality and professionalism. Be ready to discuss how you have maintained confidentiality in past positions and why it is important in a healthcare setting.
