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For Companies At a Glance
- Tasks: Enhance patient experience by providing support, companionship, and engaging activities.
- Company: Join Liverpool University Hospitals NHS Foundation Trust, a leading healthcare provider.
- Benefits: Gain valuable experience, make a difference, and connect with your community.
- Why this job: Be part of a compassionate team that directly impacts patients' lives.
- Qualifications: No prior experience needed; just bring your caring attitude and communication skills.
- Other info: Commit to a minimum of 3 hours per week for at least 6 months.
Overview
Liverpool University Hospitals NHS Foundation Trust is looking to recruit volunteers to enhance patient experience and support staff at Aintree Hospital. The closing date is 24 September 2025.
Responsibilities
- Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
- Provide support, companionship and appropriate activities for patients with dementia or learning disabilities.
- Assist in preparing patients for mealtimes and help with menu choices; assist patients with eating and drinking and provide refreshments.
- Complete basic tasks and assist patients within the Volunteer Role Boundaries (attached).
- Run errands for patients to purchase newspapers, magazines, snacks as required.
- Read to patients, play games, complete jigsaws and puzzles.
- Tidying and restocking information racks and notice boards with appropriate resources under the guidance of the Ward Manager.
- Act as an \”alerter\” to escalate any concerns/issues to the Nursing Team.
- Additional duties may include feeding patients who need added support (only after specific training has been given) and other patient experience activities.
Requirements / Attributes
- Ability to communicate with all groups of people, in a helpful and accommodating manner.
- Sensitive, compassionate and tactful.
- Ability to give clear and concise directions.
- Able to work on own or as part of a team and in collaboration with ward staff and other volunteers.
- Work within role and organisational boundaries.
- Commitment of a minimum of 3 hours per week for at least 6 months.
- Volunteers must be aged 18 or over to volunteer on the ward.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was created to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital provides elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specializes in the health of women and babies, delivering over 7,200 babies in the UK’s largest single-site maternity hospital each year. The Royal Liverpool University Hospital focuses on complex planned care and specialist services, and hosts 100% single bedrooms for inpatients.
For roles at Liverpool Women’s, visit their careers page.
Job responsibilities
Ward Volunteer
- Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
- Provide support, companionship and appropriate activities for patients with dementia or learning disabilities.
- Assist in preparing patients for mealtimes and helping with menu choices.
- Assist patients with eating and drinking and provide refreshments to patients.
- Feeding of patients who need additional support (only after specific training has been given).
- Take a pack of patient experience surveys to your ward area from the Volunteer Services Office to complete surveys with patients and collect data and feedback.
- Complete basic tasks and assist patients within the Volunteer Role Boundaries (attached).
- Run errands for patients to purchase newspapers/magazines/snacks as required.
- Tidying the patient’s bed space (locker tops/tables) to keep areas clean and tidy.
- Contact family to arrange toiletries to be brought into hospital for the patient.
- Reading to patients, playing games, completing jigsaws and puzzles.
- Tidying and restocking information racks and notice boards with appropriate resources under the guidance of the Ward Manager.
- Act as an alerter to escalate any concerns/issues to the Nursing Team.
Person Specification
Skills
- Good interpersonal skills: welcoming, friendly, polite and caring with patients, visitors and staff; sensitive, compassionate and tactful.
- Good communication skills; able to listen and work with ward staff and other volunteers.
- Reliable, honest and punctual; able to work within role boundaries.
Experience
- Previous volunteering or experience in health or social care is not required, but any relevant life experiences should be detailed on the application.
Other
- To embody the Trust Values; exercise confidentiality and discretion.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be submitted to the Disclosure and Barring Service to check for any previous criminal convictions.
Liverpool University Hospitals NHS Foundation Trust
Address
Liverpool University Hospitals – Aintree Site
#J-18808-Ljbffr
Ward Based Volunteer - Aintree Site employer: Liverpool University Hospitals NHS Foundation Trust
Contact Detail:
Liverpool University Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Based Volunteer - Aintree Site
✨Tip Number 1
Get to know the role and the hospital vibe! Spend some time researching Aintree University Hospital and its values. This will help you connect with the staff and patients, showing that you're genuinely interested in enhancing their experience.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with patients and families, it’s crucial to be friendly and approachable. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be proactive during your volunteering! Don’t wait for tasks to be assigned; look for ways to help out. Whether it’s tidying up or engaging with patients, taking initiative shows your commitment and enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the Trust, making it easier to tailor your approach.
We think you need these skills to ace Ward Based Volunteer - Aintree Site
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about volunteering.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match the role. We’re looking for volunteers who can enhance patient experience, so mention any relevant experiences that showcase your caring nature.
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and avoid jargon. This helps us understand your points quickly and easily!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly and gets the attention it deserves. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Liverpool University Hospitals NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Ward Based Volunteer. Familiarise yourself with how you can enhance patient experience and support staff. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Interpersonal Skills
Since this role requires good communication and empathy, think of examples from your past experiences where you've demonstrated these skills. Whether it's through volunteering or personal life, be ready to share how you’ve provided support and companionship to others.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as assisting a patient with dementia or dealing with a distressed family member. Practise your responses to these scenarios, focusing on your sensitivity and tactfulness, which are key attributes for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how volunteers are integrated into the ward. This shows your enthusiasm and commitment to being an effective part of the team.
