At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join the Bagel Factory, where passion meets quality in a vibrant environment.
- Benefits: Enjoy a stable salary, bonus opportunities, and employee perks like discounts and free meals.
- Other info: Great career progression opportunities with regular performance reviews.
- Why this job: Be a business owner in a fast-paced setting, making a real impact on customer satisfaction.
- Qualifications: Previous management experience in retail or hospitality is essential.
The predicted salary is between 25884 - 31636 £ per year.
The BF Unit Manager acts as the pivotal link between the Bagel Factory’s strategic vision and the customer experience. The manager is responsible for the overall operational and financial success of their branch, acting as a true “business owner” who leads with energy, passion and accountability. This role focuses on inspiring and leading the team, delivering exceptional customer experiences in line with Bagel Factory’s W.O.W.S. pillars, serving high-quality bagels and drinks, driving strong commercial performance and maintaining brand excellence.
Key Responsibilities
- Operational Excellence: To ensure the highest quality of bagels, drinks, and overall store presentation. To maintain strict compliance with food safety, health & safety standards, company policies, and statutory requirements. To oversee cleanliness, shop setup and operational consistency across all shifts.
- Store Operational Strategy: To communicate sales targets and objectives, as defined by the budget, to the team. To develop staffing plans and production/ordering schedules aligned with business needs. To accurately report store performance to the Operations Manager and discuss potential improvement actions. To liaise with Head Office teams to manage routine and exceptional store operations.
- Customer Experience: To deliver perfect experience for every customer. To maintain a welcoming and engaging store atmosphere. To respond promptly and professionally to customer feedback or complaints.
- Leadership & Team Development: To lead by example in a fast-paced, hands-on environment. To conduct regular one-on-one meetings with team members to support development. To coach and mentor new Team Members and Team Leaders, fostering a positive, motivating, and high-performing team culture.
- Financial Management: To take full accountability for the store’s Profit & Loss (P&L) up to EBITDA. To monitor key performance indicators (KPIs) and manage labour and food costs effectively.
- Commercial Management: To maximize sales opportunities and identify strategies for revenue growth. To analyse and know local competitors and pinpoint potential new customers. To enhance customer engagement and strengthen loyalty.
- People Management: To recruit, train and develop new BF Team Members and BF Team Leaders. To manage staff performance. To approve leave requests and ensure that staff timecards are complete for payroll.
Performance measures
- Sales performance versus budget and Like-for-Like growth.
- Store-level P&L performance up to EBITDA store.
- Internal brand checklist outcomes.
- Health & Safety audit compliance.
- Environmental Health Officer (EHO) inspection scores.
- Mystery Shopper results.
- Customer service standards and feedback.
- Staff retention and team development.
Key skills
- Experience - Previous management experience in retail or hospitality.
- Commercial Acumen - Ability to understand the main KPIs and translate insights into actionable plans.
- Leadership - Hands-on style with the ability to motivate and inspire the team under pressure.
- Communication - Excellent interpersonal and communication skills.
- Organisation - Highly organized with strong attention to detail.
- Problem Solving - Strong analytical, decision-making, and problem-solving skills.
- Mindset - Positive, proactive, and solution-focused attitude.
Progression opportunities: BF Operations Manager – managing a cluster of Bagel Factory shops in the UK.
Benefits:
- Fixed-salary contract: the role comes with a guaranteed, stable base salary.
- Bonus scheme - eligibility to participate in the company’s bonus program, linked to store performance metrics.
- Awards - recognition and rewards for outstanding results, including “Unit Manager of the Month”.
- Employee Perks – staff 25% discount on Bagel Factory products; free meals while on shift; company-provided uniform, access to training and development opportunities, access to pension scheme.
- Semi-annual reviews: Regular performance evaluations to support career growth and identify opportunities for progression.
Unit Manager in London employer: Liverpool Street
The Bagel Factory is an exceptional employer that prioritises both employee development and customer satisfaction. With a vibrant work culture that encourages leadership and teamwork, employees benefit from a stable salary, performance bonuses, and unique perks such as discounts and free meals. Located in a dynamic environment, the Unit Manager role offers significant growth opportunities within the company, making it a rewarding place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Unit Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Liverpool Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Liverpool Street
Don't be shy about reaching out to Liverpool Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Unit Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Liverpool Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Liverpool Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
