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- Tasks: Deliver exceptional service and create memorable experiences for our customers.
- Company: Grind, a vibrant coffee company with a mission for sustainability.
- Benefits: Enjoy discounts, social events, and access to financial support.
- Other info: Diversity is valued; we welcome all applicants to join our inclusive team.
- Why this job: Join a passionate team in a fast-paced environment and grow your hospitality career.
- Qualifications: Previous experience in a customer-focused role and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
A bit about us. Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Our cafes and coffee shops are the beating heart of Grind, they are where it all began. We're a bustling hub in the heart of London's most iconic places, known for serving our specialty coffee and renowned bottomless brunches. We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company. In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.
A bit about the role. We are looking for driven and experienced floor staff who are passionate about the hospitality industry and progressing their career. The atmosphere at Grind is fast-paced and vibrant, with a strong emphasis on quality service. As a Grind floor staff member, you will be quick on your feet, confident in delivering our Grind steps of service and never mind getting your hands dirty!
To be eligible for this position, you will need to have previous experience of working in a restaurant (or similar) customer-focused environment and have a clear understanding of what it takes to deliver excellent customer service.
Role responsibilities:
- Provide a memorable experience for any and every customer that visits
- Maintain a positive and friendly approach to colleagues and customers
- Possess a full understanding of Grind Steps of Service and all relevant product knowledge
- Deliver exemplary service in line with our Steps of Service procedures
- Adhere to company values and rules of professional conduct
- Wear full and correct uniform always
- Undertake regular training programs
- Work to support a busy team and contribute to team-driven results
You’ll have:
- Ability to work well under pressure and use initiative
- Possess strong communication skills to enable effective dialogue with colleagues and customers
- Ability to problem solve and escalate complaints accordingly
- Dedicated team-player, who strives for excellence and leads by example
- Strong time-management and prioritisation skills
Diversity and Inclusion. Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status. If there are any adjustments you need to help you bring your best self to an interview with us please let us know.
Benefits and Perks:
- NEST Pension: We offer a pension scheme to help you plan for your future.
- Stream: Take control of your finances with on-demand access to your earned wages, financial coaching, and more.
- Employee Loan: Access an interest-free loan of up to £1,000 to help with unexpected expenses.
- Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
- Discounts online: Up to 40% off our retail line online.
- SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
- Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
- Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
- Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 10 hours.
- Social Events: Join us for team social events to connect and have fun.
- Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.
- Grind run a tronc scheme, which is managed by an independent tronc master. Tronc payments are variable and not guaranteed, this number is likely to fluctuate depending on site performance and individual eligibility.
Floor Staff in London employer: Liverpool Street Grind
Contact Detail:
Liverpool Street Grind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Staff in London
✨Tip Number 1
Get to know Grind! Familiarise yourself with our values, coffee offerings, and the vibe of our cafés. When you walk into that interview, show us you’re not just another candidate but someone who genuinely connects with what we do.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in a busy café. We want to see that you can keep your cool under pressure and still deliver that top-notch service we pride ourselves on.
✨Tip Number 3
Be ready to showcase your teamwork! At Grind, we thrive on collaboration. Share examples from your past experiences where you’ve worked well with others, especially in fast-paced environments. We love a good team player!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Grind family. Let’s get you on board!
We think you need these skills to ace Floor Staff in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for the hospitality industry shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the Grind family.
Tailor Your Experience: Make sure to highlight any previous experience in customer-focused environments. We’re all about delivering excellent service, so share specific examples of how you've done this in the past!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Whether it’s your unique style or your approach to teamwork, we want to know what makes you, you!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to working with us at Grind!
How to prepare for a job interview at Liverpool Street Grind
✨Know Your Grind Steps of Service
Before your interview, make sure you understand the Grind Steps of Service inside out. This will show that you're not just interested in the role but are also committed to delivering the exceptional service Grind is known for.
✨Show Your Passion for Coffee and Sustainability
Grind is all about coffee and sustainability, so be prepared to discuss why these values resonate with you. Share any personal experiences or knowledge about sustainable practices in the coffee industry to demonstrate your alignment with their mission.
✨Practice Your Communication Skills
As a floor staff member, strong communication is key. Practice how you would engage with customers and colleagues in a friendly, positive manner. Role-playing common scenarios can help you feel more confident during the actual interview.
✨Be Ready for Fast-Paced Situations
Since the atmosphere at Grind is vibrant and fast-paced, think of examples from your past experience where you thrived under pressure. Be ready to share how you managed busy shifts and maintained excellent service, as this will highlight your suitability for the role.