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- Tasks: Create memorable experiences for customers and support the team in a vibrant café environment.
- Company: Grind, a sustainable coffee company with a mission to make a positive impact.
- Benefits: 50% off food and drinks, flexible pay access, and social events.
- Other info: Diversity is valued; we welcome all applicants!
- Why this job: Join a passionate team and be part of London's coffee revolution!
- Qualifications: Experience in hospitality and excellent customer service skills required.
The predicted salary is between 22000 - 26000 £ per year.
A bit about us. Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Our cafes and coffee shops are the beating heart of Grind, they are where it all began. We're a bustling hub in the heart of London's most iconic places, known for serving our specialty coffee and renowned bottomless brunches. We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company. In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.
A bit about the role. We are on the hunt for an experienced Host to join the Grind crew! The host and floor team are the face of our business, so you must have buckets of energy! If you have passion for amazing food & beverage, and possess incredible customer service skills, then we want to hear from you! You will need to be a big team player with great personality and strong knowledge of excellent customer service. Whilst you will be predominantly based at the host desk, you will also need to be willing to support the floor team from time-to-time. You will be driven to succeed, have aspirations to develop in your role, and eager to learn in order to progress. Experience wise, we are looking for individuals who have already had exposure to the hospitality industry and are well-versed in what it takes to provide a memorable experience for any/every customer. You will need to have excellent phone skills and be familiar with reservation booking systems.
Role responsibilities:
- Provide a memorable experience for any/every customer
- Possess full understanding of Steps of Service in line with Grind standards
- Deliver exemplary service in line with our Steps of Service procedures
- Adhere to company values and rules of professional conduct
- Display a smart and professional appearance, representing the company in a positive manner
- Undertake regular training programs
- Work to support a busy team and contribute to team-driven results
You’ll have:
- Ability to work well under pressure and use initiative
- Possess strong communication skills to enable effective dialogue with colleagues and customers
- Good phone skills
- Ability to problem solve and escalate complaints accordingly
- Dedicated team-player, who strives for excellence and leads by example
- Excellent time-management and prioritisation skills
Diversity and Inclusion. Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status. If there are any adjustments you need to help you bring your best self to an interview with us please let us know.
Benefits and Perks:
- NEST Pension: We offer a pension scheme to help you plan for your future.
- Stream: Take control of your finances with on-demand access to your earned wages, financial coaching, and more.
- Employee Loan: Access an interest-free loan of up to £1,000 to help with unexpected expenses.
- Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
- Discounts online: Up to 40% off our retail line online.
- SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
- Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
- Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
- Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 10 hours.
- Social Events: Join us for team social events to connect and have fun.
- Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.
- Grind run a tronc scheme, which is managed by an independent tronc master. Tronc payments are variable and not guaranteed, this number is likely to fluctuate depending on site performance and individual eligibility.
Host employer: Liverpool Street Grind
Contact Detail:
Liverpool Street Grind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host
✨Tip Number 1
Get to know Grind! Familiarise yourself with our values and mission. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about sustainability and great coffee.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We want to hear those stories, so be ready to share how you can create memorable experiences for our guests.
✨Tip Number 3
Show off your team spirit! We love team players at Grind, so come prepared with examples of how you’ve collaborated with others in the past. Highlighting your ability to support your colleagues will definitely catch our eye.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Grind crew!
We think you need these skills to ace Host
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for coffee and hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our customers.
Tailor Your CV: Make sure your CV is tailored to the Host role. Highlight any relevant experience in the hospitality industry and showcase your customer service skills. We love seeing how you've made a difference in previous roles!
Be Yourself: We’re all about personality at Grind! Don’t be afraid to let your unique character come through in your application. Whether it’s a fun anecdote or a quirky fact about yourself, we want to know what makes you, you!
Apply Through Our Website: For the best chance of joining our crew, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board for an interview!
How to prepare for a job interview at Liverpool Street Grind
✨Know Your Grind
Before the interview, dive deep into Grind's mission and values. Familiarise yourself with their sustainability efforts and unique offerings like the compostable coffee pods. This knowledge will not only impress your interviewers but also show your genuine interest in being part of their team.
✨Show Off Your Customer Service Skills
As a Host, you'll be the face of Grind, so it's crucial to demonstrate your customer service prowess. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle complaints gracefully and ensure every guest leaves with a smile.
✨Team Player Vibes
Grind values teamwork, so be ready to showcase your collaborative spirit. Think of instances where you've successfully worked within a team, especially in high-pressure situations. Emphasise your willingness to support your colleagues and contribute to a positive work environment.
✨Practice Makes Perfect
Since you'll need excellent phone skills and familiarity with reservation systems, practice answering common phone queries or role-playing reservation scenarios. This will help you feel more confident during the interview and demonstrate your readiness for the role.