At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for our customers.
- Company: Grind, a vibrant coffee company with a mission for sustainability.
- Benefits: Enjoy discounts, social events, and financial perks like interest-free loans.
- Other info: Diversity is valued; we support all applicants to bring their best selves.
- Why this job: Join a passionate team in a fast-paced environment and grow your hospitality career.
- Qualifications: Previous experience in a customer-focused role and strong communication skills.
The predicted salary is between 11 - 13 £ per hour.
A bit about us. Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state‑of‑the‑art coffee roastery. Our cafés and coffee shops are the beating heart of Grind, they are where it all began. We're a bustling hub in the heart of London's most iconic places, known for serving our specialty coffee and renowned bottomless brunches. We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic‑free packaging or carbon‑free shipping - we're on a mission to be the world's most sustainable coffee company. In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean‑bound plastic.
A bit about the role. We are looking for driven and experienced floor staff who are passionate about the hospitality industry and progressing their career. The atmosphere at Grind is fast‑paced and vibrant, with a strong emphasis on quality service. As a Grind floor staff member, you will be quick on your feet, confident in delivering our Grind steps of service and never mind getting your hands dirty!
To be eligible for this position, you will need to have previous experience of working in a restaurant (or similar) customer‑focused environment and have a clear understanding of what it takes to deliver excellent customer service.
Role responsibilities:
- Provide a memorable experience for any and every customer that visits
- Maintain a positive and friendly approach to colleagues and customers
- Possess a full understanding of Grind Steps of Service and all relevant product knowledge
- Deliver exemplary service in line with our Steps of Service procedures
- Adhere to company values and rules of professional conduct
- Wear full and correct uniform always
- Undertake regular training programs
- Work to support a busy team and contribute to team‑driven results
You’ll have:
- Ability to work well under pressure and use initiative
- Possess strong communication skills to enable effective dialogue with colleagues and customers
- Ability to problem‑solve and elevate complaints accordingly
- Dedicated team‑player, who strives for excellence and leads by example
- Strong time‑management and prioritisation skills
Diversity and Inclusion: Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status. If there are any adjustments you need to help you bring your best self to an interview with us please let us know.
Benefits and Perks:
- NEST Pension: We offer a pension scheme to help you plan for your future.
- Stream: Take control of your finances with on‑demand access to your earned wages, financial coaching, and more.
- Employee Loan: Access an interest‑free loan of up to £1,000 to help with unexpected expenses.
- Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
- Discounts online: Up to 40% off our retail line online.
- SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
- Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
- Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
- Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 10 hours.
- Social Events: Join us for team social events to connect and have fun.
- Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.
Grind run a tronc scheme, which is managed by an independent tronc master. Tronc payments are variable and not guaranteed, this number is likely to fluctuate depending on site performance and individual eligibility.
Floor Staff employer: Liverpool Street Grind
Grind is an exceptional employer, offering a vibrant and fast-paced work environment in the heart of London, where employees can thrive in the hospitality industry while contributing to a sustainable mission. With a strong emphasis on quality service, Grind provides numerous benefits including a generous Crew Card for discounts, access to financial support through Stream, and opportunities for personal and professional growth through regular training and social events. Join us at Grind, where your passion for coffee and customer service can flourish alongside a diverse and inclusive team dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Staff
✨Tip Number 1
Get to know Grind! Familiarise yourself with our coffee culture and values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely connects with our mission of sustainability and quality service.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in a busy café environment. We love candidates who can think on their feet and provide memorable experiences for our customers.
✨Tip Number 3
Show off your teamwork spirit! At Grind, we thrive on collaboration. Be ready to share examples of how you’ve worked well in a team before, especially in high-pressure situations. We want to see that you can contribute to our vibrant atmosphere!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Grind family. Don’t forget to follow up after applying; a little enthusiasm goes a long way!
We think you need these skills to ace Floor Staff
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for the hospitality industry shine through! We want to see that you're not just looking for a job, but that you genuinely care about providing excellent service and creating memorable experiences for our customers.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-focused environments. We’re keen on seeing how your past roles have prepared you for the fast-paced vibe at Grind, so don’t hold back on those details!
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Whether it’s your communication style or your approach to teamwork, we want to get a sense of who you are and how you’ll fit into our vibrant culture.
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to being part of the Grind family!
How to prepare for a job interview at Liverpool Street Grind
✨Know Your Grind Steps of Service
Before your interview, make sure you understand the Grind Steps of Service. Familiarise yourself with how they operate and what makes their customer service stand out. This will show that you're genuinely interested in the role and ready to deliver that memorable experience.
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for the hospitality industry. Share specific examples from your previous experiences where you went above and beyond for customers. This will demonstrate your commitment to providing excellent service and being a team player.
✨Prepare for Fast-Paced Scenarios
Grind is known for its vibrant atmosphere, so be ready to discuss how you handle pressure. Think of examples where you've successfully managed busy situations or resolved complaints quickly. This will highlight your ability to thrive in a bustling environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how Grind supports sustainability. This shows that you’re not just looking for any job, but that you’re genuinely interested in being part of their mission.
