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- Tasks: Deliver exceptional guest experiences and proactive solutions at Liverpool ONE.
- Company: Join the vibrant team at Liverpool ONE, a premier shopping and leisure destination.
- Benefits: Flexible hours, dynamic work environment, and opportunities to develop customer service skills.
- Why this job: Be the face of Liverpool ONE and create memorable moments for visitors.
- Qualifications: NVQ in Customer Services preferred; second language is a bonus.
- Other info: Ideal for those who thrive in fast-paced environments and love engaging with people.
The predicted salary is between 10 - 12 £ per hour.
Responsible for providing an exceptional guest/customer experience at Liverpool ONE. As the main point of contact for face to face and switchboard guest enquiries, the Guest Services Assistant will work as part of a small team to provide proactive solutions, recommendations and personalised services to exceed guest expectations. They will deliver daily operations and services out of the Information Centre, smoothly and at a consistent high level of presentation in line with Liverpool ONE brand values.
Whilst the Information Centre acts as the hub for Liverpool ONE services, the role is flexible and will involve providing visitors with a proactive customer service across the Liverpool ONE estate, anticipating customer needs and ensuring the best Liverpool ONE welcome. Additionally, they will work as a team to build positive relations with brand partners, colleagues, service providers and Shopmobility ensuring high levels of engagement and brand presentation are maintained at all times.
Qualifications:
- NVQ Customer Services
- Second language – Desirable
- Availability across weekends, mornings, evenings and busy seasons (Easter Holidays, Summer Holidays, Christmas)
- Various hourly contracts, minimum 8 hours maximum 16 hours
- Calm under pressure
Knowledge:
- Recognise what outstanding customer service looks like & how to influence it
- Liverpool City Region
- Guest facing roles in Retail/leisure, Hotel or Tourism and Travel environments
Guest Services Assistant at Liverpool ONE employer: Liverpool ONE
Contact Detail:
Liverpool ONE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant at Liverpool ONE
✨Tip Number 1
Get to know Liverpool ONE inside out! Familiarise yourself with the shops, services, and events happening in the area. This way, when you chat with guests, you can offer personalised recommendations that will wow them.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different guest scenarios. The more comfortable you are, the better you'll be at anticipating needs and providing that exceptional experience.
✨Tip Number 3
Network like a pro! Connect with current employees or others in the industry on social media. They might share insider tips or even refer you for the role, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Liverpool ONE team. Don’t forget to highlight your customer service experience!
We think you need these skills to ace Guest Services Assistant at Liverpool ONE
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service roles. We want to see how you’ve gone above and beyond to create exceptional experiences for guests, just like we do at Liverpool ONE!
Be Personable and Engaging: Since this role is all about making connections, let your personality shine through in your application. Use a friendly tone and share anecdotes that showcase your ability to engage with customers effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Guest Services Assistant role. We love seeing candidates who take the extra step!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Liverpool ONE
✨Know Your Customer Service Basics
Before the interview, brush up on what outstanding customer service looks like. Think about examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of providing exceptional service at Liverpool ONE.
✨Research Liverpool ONE
Familiarise yourself with Liverpool ONE's brand values and services. Knowing the ins and outs of the estate will help you answer questions confidently and demonstrate your enthusiasm for the role. Plus, it’ll give you a chance to suggest how you can contribute to enhancing the guest experience.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult customer or managing multiple enquiries at once. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Show Your Team Spirit
Since you'll be working as part of a small team, it's crucial to highlight your teamwork skills. Think of examples where you've collaborated effectively with others, whether in previous jobs or during group projects. This will reassure the interviewers that you can build positive relationships with colleagues and partners.