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- Tasks: Support the Boutique Manager, drive sales, and deliver exceptional customer service.
- Company: Join Monica Vinader, a sustainable luxury jewellery brand with a community-focused mission.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a passionate team making luxury accessible and enjoyable for everyone.
- Qualifications: Passion for customer service, strong communication skills, and a target-driven mindset.
- Other info: Dynamic environment with opportunities to develop your leadership skills.
The predicted salary is between 30000 - 42000 £ per year.
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy every day.
Where we need your help:
- Support the Boutique / Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift.
- Driving sales and exceeding targets through exceptional customer service and building a client business.
- People management and coaching to deliver the above.
- Maximising store efficiency through operations management.
What you’ll do:
- Deliver sales budget at your location through driving store and team KPIs.
- Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same.
- Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business.
- Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events.
- Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these.
- Manage the team in accordance with company policy and procedures.
- Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers.
- Execute visual merchandising guidelines to a high standard.
- Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard.
- Maintain an accurate stock file.
- Ensure accurate payment processing and cash handling.
- Ensure the appropriate processing of in-store services (including engraving, and aftercare).
What you’ll bring:
- A demonstrated passion for customer service and driving a business.
- Commercially aware and target driven.
- Excellent communication and interpersonal skills.
- Flexible, able to adapt.
- Ability to work well under pressure in a fast paced environment.
Deputy Manager at Monica Vinader in Liverpool employer: Liverpool ONE
Contact Detail:
Liverpool ONE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager at Monica Vinader in Liverpool
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Monica Vinader's mission and values. When you walk into that interview, show them you’re not just another candidate – you’re a passionate advocate for their sustainable jewellery.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where Monica Vinader is involved. Building relationships can give you insider info and might just land you a recommendation.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle customer service challenges or team dynamics. Use real examples from your past experiences to demonstrate your skills and adaptability.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows you’re genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Manager at Monica Vinader in Liverpool
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love delivering exceptional customer service. Share specific examples of how you've gone above and beyond to create memorable experiences for customers. We want to see that you're as passionate about our mission as we are!
Highlight Your Sales Achievements: Make sure to include any sales targets you've met or exceeded in your previous roles. We’re all about driving sales and exceeding targets, so showcasing your commercial awareness and success will definitely catch our eye. Numbers speak volumes, so don’t be shy!
Demonstrate Team Leadership Skills: As a Deputy Manager, you'll be motivating and coaching your team. In your application, share your experiences in people management and how you've helped others achieve their goals. We love seeing candidates who can inspire and lead a team to success!
Tailor Your Application to Us: Take the time to tailor your application specifically for Monica Vinader. Mention our commitment to sustainability and inclusivity, and how you align with these values. This shows us that you’ve done your homework and are genuinely interested in being part of our community. Remember, apply through our website for the best chance!
How to prepare for a job interview at Liverpool ONE
✨Know the Brand Inside Out
Before your interview, dive deep into Monica Vinader's mission and values. Understand their commitment to sustainability and how they make luxury accessible. This knowledge will help you connect with the brand during the interview and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you’ve driven sales through exceptional service and built lasting client relationships. This is crucial for a role focused on delivering an outstanding customer experience.
✨Demonstrate Team Leadership
Think of specific instances where you've motivated a team or coached someone to success. Be ready to discuss how you can inspire others to meet their KPIs and maintain a positive store environment. This will show that you’re not just a great individual contributor but also a strong team player.
✨Be Ready for Operational Questions
Since the role involves managing store operations, brush up on your knowledge of stock management, visual merchandising, and cash handling. Prepare to discuss how you would ensure the boutique runs smoothly and meets brand standards, as this will demonstrate your readiness for the responsibilities of the Deputy Manager position.