At a Glance
- Tasks: Support student engagement and progression, ensuring every student thrives at LJMU.
- Company: LJMU, a unique institution dedicated to transforming lives in the Liverpool community.
- Benefits: Generous leave, pension scheme, development support, and family-friendly policies.
- Other info: Exciting opportunity to be part of LJMU's vision for an inclusive future.
- Why this job: Join us in making a real difference in students' lives and shaping futures.
- Qualifications: Organised, experienced in student support, and skilled in managing sensitive conversations.
The predicted salary is between 28800 - 48000 £ per year.
Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn't exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.
The Faculty of Society and Culture is seeking a committed and student-centred Student Success Officer to join our dedicated Student Success Team. This frontline role is essential in supporting student engagement, continuation and progression, ensuring that all students have the opportunity to thrive during their time at LJMU.
Responsibilities
- Deliver timely, inclusive interventions for students identified as at risk of disengagement or withdrawal.
- Provide one-to-one support and manage a caseload of student cases.
- Work closely with academic colleagues and specialist services to coordinate joined‑up support across the faculty.
- Maintain a regular onsite presence in line with service needs and in the restricted scope for hybrid working.
Qualifications & Skills
- Highly organised with experience in managing a busy caseload.
- Confident in using electronic systems for case management.
- Experienced in providing student-facing support, ideally within HE or FE.
- Skilled at managing sensitive conversations, building rapport and maintaining professional boundaries.
Benefits
We offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support, as well as family‑friendly policies.
Why Join?
This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do.
How to Apply
If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you.
Equal Opportunities
LJMU is an equal opportunities employer and welcomes applicants from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief. All our appointments are made on merit.
Please note all of our vacancies will be closed to applications at midnight on the advertised closing date, unless otherwise stated.
Student Success Officer in Liverpool employer: Liverpool John Moores University
As a Public Health Research Analyst at LJMU, you will thrive in a supportive and inclusive environment that values diversity and promotes employee growth through comprehensive induction and development programmes. With generous annual leave, a robust pension scheme, and family-friendly policies, LJMU is committed to ensuring a healthy work-life balance while making a meaningful impact on public health issues in a vibrant city-based office setting.
Contact Details:
Liverpool John Moores University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Success Officer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LJMU through LinkedIn or alumni groups. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching LJMU's values and recent initiatives. We want to show that we’re not just a good fit for the role, but also for the university’s mission of transforming lives.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help us articulate our experiences and how they align with supporting student success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows we’re serious about joining the LJMU community.
We think you need these skills to ace Student Success Officer in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Student Success Officer role. Highlight your experience in managing caseloads and supporting students, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since this role involves sensitive conversations and building rapport, be sure to demonstrate your communication skills in your written application. Use clear, concise language and provide examples of how you've successfully supported students in the past.
Be Organised and Professional:We love a well-structured application! Make sure your CV and cover letter are organised and free from errors. This reflects your ability to manage a busy caseload effectively, which is crucial for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Liverpool John Moores University
✨Know the University Inside Out
Before your interview, take some time to research Liverpool John Moores University. Understand its values, mission, and the specific role of the Student Success Officer. This will help you align your answers with what the university stands for and show that you're genuinely interested in being part of their community.
✨Showcase Your Organisational Skills
As a Student Success Officer, you'll need to manage a busy caseload. Be prepared to discuss your organisational strategies during the interview. Share specific examples of how you've successfully managed multiple tasks or cases in the past, highlighting your ability to prioritise and stay on top of things.
✨Demonstrate Empathy and Communication Skills
This role involves sensitive conversations with students. Practice articulating your approach to building rapport and maintaining professional boundaries. Use examples from your experience where you've effectively supported students or colleagues, showcasing your ability to handle difficult situations with empathy.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the Student Success Team and the initiatives at LJMU. This not only shows your interest but also helps you gauge if the role and environment are the right fit for you. Ask about their strategies for student engagement and how they measure success.
