At a Glance
- Tasks: Support students and staff by delivering excellent customer service during term time.
- Company: Liverpool John Moores University, a unique institution with a global presence.
- Benefits: Generous leave, pension scheme, development support, and family-friendly policies.
- Other info: Exciting opportunity to contribute to the LJMU Strategy 2030.
- Why this job: Join a vibrant community focused on transforming lives and futures.
- Qualifications: 5 GCSEs or relevant experience in customer service and Microsoft Office.
Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn't exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.
We are seeking two Customer Service Advisors to work 20 hours per week during term time. Please note this is University Term Time and not School Term Time. The purpose of the Customer Services Team is to co‑ordinate the planning, monitoring and delivery of the customer experience. Its core purpose will be to drive synergies of practice across the entire Estate and Facilities Management Division, managing customer experience, governance and operational safety, and bringing coherence via Business Partnering to how activity relates to broader institutional objectives. It will also drive connectivity to faculties, schools and departments to support academic and professional service delivery.
Qualifications:
- 5 GCSEs at grades A* to C or equivalent qualification, or a proven track record of previous work experience in a relevant role or relevant life experience.
- Experience of delivering excellent customer service and using Microsoft Office applications.
Benefits:
- Generous annual leave entitlement.
- Pension scheme.
- Induction and development support.
- Family‑friendly policies.
This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do. LJMU is an equal opportunities employer and welcomes applicants from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief. All our appointments are made on merit.
Please note all of our vacancies will be closed to applications at midnight on the advertised closing date, unless otherwise stated.
Customer Service Advisor (20 hours per week - Term Time only) in Liverpool employer: Liverpool John Moores University
Liverpool John Moores University (LJMU) is an exceptional employer, deeply embedded in the vibrant Liverpool community and dedicated to enhancing lives through education. As a Customer Service Advisor, you will benefit from generous annual leave, a supportive work culture that prioritises family-friendly policies, and ample opportunities for professional development, all while contributing to the university's mission of inclusivity and transformation. Join us in shaping the future of our students and the wider community in a role that truly makes a difference.
Contact Details:
Liverpool John Moores University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (20 hours per week - Term Time only) in Liverpool
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Liverpool John Moores University and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Liverpool John Moores University and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor (20 hours per week - Term Time only) in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Liverpool John Moores University.
Get Familiar with Our Brand:Before applying, take some time to learn about Liverpool John Moores University and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Liverpool John Moores University
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Liverpool John Moores University.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Liverpool John Moores University will surely appreciate.
