Administrative Support Manager in Liverpool

Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn't exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.

Liverpool John Moores University is looking for an outstanding Administrative Support Manager to lead and transform administration across our Faculty of Health, Innovation, Technology and Science. This is a senior professional services leadership role, where you will drive high‑quality, efficient, and compliant services that support students and academic delivery across our diverse portfolio. If you are passionate about service excellence, innovation, and leading people, this is your opportunity to make a real difference.

You will take the lead in delivering and developing a modern, high‑performing administrative service that supports the entire student lifecycle, from enrolment through to graduation. Working closely with senior colleagues, you will:

• Lead and inspire a customer‑focused administration team
• Drive continuous improvement and innovation across services
• Ensure full compliance with university and regulatory frameworks
• Play a key role in operationalising faculty strategy and decision‑making
• Use data and insight to shape operational and strategic planning

You will also oversee critical activity including:

• Programme and student administration
• Assessment, examinations and Boards of Examiners
• Scheduling activities around academic calendars
• Collaborative provision and partner relationships

This is a role for someone who can see the bigger picture, lead change, and deliver at pace. We're seeking someone who brings:

• Significant experience in programme administration and service management
• Proven leadership and team management skills
• Strong understanding of the higher education environment
• Excellent communication and stakeholder management ability
• A proactive, strategic mindset with problem‑solving flair

You’ll be someone who:

• Builds high‑performing, inclusive teams
• Thrives in a fast‑paced, evolving environment
• Uses data confidently to drive decisions and improvements
• Is committed to continuous development and innovation

In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family‑friendly policies. This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do. If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you. LJMU values diversity and provides a supportive and inclusive environment where everyone can fulfil their potential.