At a Glance
- Tasks: Be the go-to person for student and staff queries, ensuring smooth campus operations.
- Company: Liverpool John Moores University, committed to a supportive and inclusive environment.
- Benefits: Generous leave, pension scheme, and development support for your career growth.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Join a vibrant team and make a real difference in campus life every day.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 24000 - 25989 £ per year.
Liverpool John Moores University invites applications for a permanent, full‑time Helpdesk Coordinator within the Estates Development and Campus Services team. The role operates Monday to Friday, 8:00 AM – 4:00 PM, and serves as the primary point of contact for students, staff and contractors, ensuring maintenance issues and service requests are handled efficiently and professionally to support a high‑quality campus experience.
Responsibilities
- Serve as the first point of contact for customer queries and service requests.
- Respond promptly to enquiries via telephone, email and the University CAFM system (Invida).
- Coordinate and log maintenance requests accurately and efficiently.
- Work closely with Campus Services teams to ensure timely resolution of issues.
- Deliver an exceptional standard of customer service at all times.
Qualifications
- Strong customer‑focused approach and commitment to service excellence.
- Excellent communication and interpersonal skills.
- Good IT proficiency and ability to learn systems quickly.
- Reliable, flexible and proactive working style.
- Strong organisational skills and attention to detail.
- Education to at least Grade C GCSE in English and Maths.
Benefits
- Generous annual leave entitlement.
- Pay‑grade pension scheme.
- Induction and development support.
- Family‑friendly policies.
We are an equal‑opportunity employer and welcome applications from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief. All appointments are made on merit.
Helpdesk Coordinator in Knowsley employer: Liverpool John Moores University
Liverpool John Moores University is an exceptional employer, offering a supportive work environment where the Helpdesk Coordinator plays a vital role in enhancing the campus experience for students and staff. With generous annual leave, a pay-grade pension scheme, and a commitment to employee development, the university fosters a culture of inclusivity and professional growth, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Liverpool John Moores University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator in Knowsley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Liverpool John Moores University. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Liverpool John Moores University before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Coordinator in Knowsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Liverpool John Moores University:Your cover letter is your chance to shine! Tell us why you want to work at Liverpool John Moores University specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Liverpool John Moores University!
How to prepare for a job interview at Liverpool John Moores University
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
