At a Glance
- Tasks: Support students and staff with IT queries in a dynamic helpdesk environment.
- Company: Liverpool John Moores University, a vibrant institution at the heart of the community.
- Benefits: Generous leave, pension scheme, development support, and family-friendly policies.
- Other info: Part-time role with flexible hours, including evenings and weekends.
- Why this job: Join a collaborative team making a real difference in education and research.
- Qualifications: Excellent customer service skills and a quick learner in fast-paced settings.
The predicted salary is between 25272 - 30000 £ per year.
Liverpool John Moores University (LJMU) is a distinctive institution rooted in the Liverpool City Region with a global presence. Our students and staff are at the heart of the city and the communities we serve, and improving lives through education, research and support remains central to our purpose.
IT Services is the University's central IT department, providing essential support for teaching, learning and research. We are now looking for a customer‑focused and enthusiastic professional to join our IT Helpdesk team as an IT Customer Service Desk Officer. In this role, you will be part of a dynamic frontline service supporting students and staff across the University with a wide range of IT‑related queries.
You will need excellent customer service skills, a personable and professional approach, and the ability to learn quickly in a fast‑changing environment. In return, you will work alongside supportive colleagues in a collaborative team that is committed to delivering an excellent service.
The role is part time (17.5 hours per week) and offered as part of a job‑share arrangement, with some evening and weekend work required. In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction, and development support as well as family‑friendly policies.
This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do.
If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you.
LJMU is an equal opportunities employer and welcomes applicants from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief. All our appointments are made on merit.
Please note all of our vacancies will be closed to applications at midnight on the advertised closing date, unless otherwise stated.
IT Customer Service Desk Officer employer: Liverpool John Moores University
Liverpool John Moores University (LJMU) is an exceptional employer that prioritises the well-being and development of its staff within a vibrant and inclusive work culture. As part of the IT Helpdesk team, you will enjoy a supportive environment with ample opportunities for professional growth, alongside a comprehensive benefits package that includes generous leave, a pension scheme, and family-friendly policies. Joining LJMU means being part of a forward-thinking institution dedicated to transforming lives through education and community engagement in the heart of Liverpool.
Contact Details:
Liverpool John Moores University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Customer Service Desk Officer
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Liverpool John Moores University and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Liverpool John Moores University and let us see your personality shine through!
We think you need these skills to ace IT Customer Service Desk Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Liverpool John Moores University.
Get Familiar with Our Brand:Before applying, take some time to learn about Liverpool John Moores University and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Liverpool John Moores University
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Liverpool John Moores University.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Liverpool John Moores University will surely appreciate.
