SU Communities Lead in Liverpool

About the job

Liverpool Hope Students’ Union is the representative body for more than 6,000 students at Liverpool Hope University, working to ensure an excellent student experience and meaningful opportunities for involvement.

The Union focuses on inspiring success and positive change through student‑led initiatives, services, and support.

It is led by an executive team of full‑time and part‑time elected officers who collaborate with permanent staff members to deliver activities and representation for all members.

As a registered charity, the Union is overseen by a Trustee Board that provides strategic guidance and governance, ensuring accountability and long‑term sustainability.

Role Description

The SU Communities Lead is a full‑time, on‑site role based in Liverpool, responsible for developing and supporting inclusive student communities across the Students’ Union.

Day‑to‑day tasks include building relationships with student groups and networks, and ensuring all communities feel represented and supported.

The role involves responding to student queries, providing high‑quality customer service, and signposting members to relevant Union services and resources.

The SU Communities Lead will collaborate with elected officers and staff to identify community needs, collect feedback, and implement improvements that enhance engagement and belonging.

The position also requires performing the role of Company Secretary, arranging, attending and minuting Board and Committee meetings.

Qualifications

• Candidates should possess strong interpersonal skills and community engagement experience to build trusting relationships and support diverse student groups.
• Candidates should possess effective communication and customer service skills to respond to student inquiries and provide clear, accessible information.
• Candidates should ideally have experience in student unions, higher education, or community‑focused roles, with an understanding of equity, diversity, and inclusion.
• Candidates should demonstrate organisational and time‑management abilities, competence with common office software and social media platforms, and the capacity to work collaboratively and independently.

Duties

• Act as Secretary to the Board and Committees, drafting agendas, collating and circulating papers, preparing minutes and handling matters arising.
• Book rooms as necessary for events and/or meetings.
• Organise conference bookings, travel and accommodation.
• Maintain day‑to‑day liaison with the Board and members of the Committees.
• Assist with scheduling the annual calendar to include all Union events, particularly the Board and Committee meetings.
• Work closely with the General Manager and President to ensure that tasks such as reports, incoming post and correspondence, diary/meeting schedule and email, are dealt with efficiently.
• Complete all administration tasks relating to sports and societies, such as booking travel, managing finances for societies and organising fixtures and kit orders for sports teams.
• Oversee the running of sports teams and societies and review them on an annual basis.
• Register team sheets, record weekly scores and confirm sports fixtures for all teams in a timely fashion using a bespoke BUCS Play sports admin system.
• Manage the usage of the website to update membership of sports and society members, including the setting up of new teams and societies.
• Update records with the Charity Commission and various organisational information on the website.
• Type letters, memos, board reports, schedules, etc., and follow up responses if required.
• Perform general office administration tasks as and when required to meet the needs of the department – e. g. filing, photocopying, dealing with telephone calls.
• Manage the Sports and Societies Awards evening within the agreed budget.
• Manage two mailboxes, responding and signposting appropriately.

One is student‑facing and one is for answering or forwarding general queries from a wide range of stakeholders from trustees to vendors/exhibitors and other organisations that we collaborate with.

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