Fundraising Assistant in Liverpool

The Fundraising Assistant plays a vital role within the LHCH Charity Team, providing day‑to‑day administrative and supporter‑focused assistance to help grow the charity's fundraising activity across the North West. Acting as a key point of contact for staff, volunteers, and members of the public, the post holder supports a wide range of fundraising operations while ensuring all activity aligns with Trust policies, Fundraising Codes of Practice, and data protection requirements.

Main duties of the job

• Managing fundraising enquiries.
• Processing donations accurately using Donorflex.
• Preparing fundraising materials.
• Supporting the planning and delivery of charity events.
• Maintaining accurate records and managing stock of fundraising resources.
• Assisting with income reconciliation.
• Contributing to marketing materials such as leaflets, posters, and social media content.
• Distributing promotional items and liaising with internal teams.
• Providing general clerical support to ensure the smooth running of the charity's fundraising activities.

Job responsibilities

• Act as a first point of contact for all fundraising enquiries (via telephone, post, website, email, and face to face) ensuring excellent customer service at all times.
• Communicate effectively with staff, members of the public, supporters, and other external stakeholders regarding activities for the charity.
• Assist in dealing with enquiries from Trust staff, volunteers, and members of the public visiting or contacting the Charity Office.
• Accurately process donations received via post, online, or directly into the bank account on the fundraising database (Donorflex).
• Assist fundraisers with the production of fundraising packs, sponsorship forms, letters of authority, certificates, etc.
• Support the delivery of fundraising events and initiatives, getting involved with all aspects from planning to reviewing effectiveness.
• Maintain the database (Donorflex) to ensure data is recorded and updated accurately.
• Issue collection tins and buckets as required; record returns and process donations.
• Work with the Administration Manager to deliver monthly income reconciliation processes.
• Ensure filing and admin systems are kept up to date.
• Provide clerical support to the wider fundraising team.
• Maintain and monitor stocks of fundraising materials and merchandise.
• Provide input and support with creating fundraising literature/marketing material.
• Support with distributing and maintaining points of sale fundraising.
• Report and monitor any operating problems through specified reporting channels.
• Contribute positively to enhance the experience of patients and staff by undertaking any other required responsibilities.
• Travel between LHCH and other external locations to support LHCH Charity; access to a vehicle is required.

Professional Responsibilities

• Ensure the delivery of all fundraising details complies with Charity and Trust policies, procedures, and guidelines.
• Work within and remain compliant with Fundraising Codes of Practice and Data Protection Regulations.
• Ensure communications are perceived in a constructive and helpful manner.
• Adhere to all relevant policies at all times.

Personal Development

• Identify shortfalls in personal ability and develop action plans to overcome these.
• Complete all mandatory training and other relevant training as identified by the line manager.
• Attend other training courses or conferences as deemed necessary.
• Be involved in the development of service improvement and contribute ideas.

Qualifications

• Minimum 4 GCSEs or equivalent including Maths and English.
• IT skills demonstrated through a formal qualification.

Knowledge and Experience

• Experience of working in a clerical environment.
• Experience of working with databases.
• Knowledge of working with Microsoft Word, Excel, and Outlook.
• Experience of working with charity databases.

Skills and Abilities

• Ability to work under supervision and willingness to seek advice when appropriate.
• Able to carry out routine tasks following instruction.
• High level of accuracy and attention to detail.
• Effective team player who is flexible with the ability to prioritise and work to deadlines.
• Ability to communicate effectively with a wide variety of stakeholders.

Values and Behaviours

• Understanding of and commitment to the Trust's vision and values.
• Flexible approach with commitment to ensure the needs of the service are met.
• Enthusiasm and a positive outlook to play their part in a motivated and high performing team.
• Excellent attendance record.
• Willingness to attend some out of hours events as necessary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.