Senior Analyst

Join to apply for the Senior Analyst role at Liverpool Football Club .

This position involves providing second-line technical support within the Digital team, handling escalated IT issues, and supporting key club events. The role requires in-depth IT knowledge, problem-solving skills, and a customer-focused approach.

Responsibilities include:

• Supporting IT hardware and infrastructure across all sites, including remote troubleshooting.
• Managing escalated support requests and leading IT support during major events.
• Collaborating with support teams and stakeholders to resolve complex issues.
• Implementing process improvements and maintaining IT security and compliance.
• Providing training and creating technical documentation.

Candidate requirements:

• Strong knowledge of Windows OS, macOS, Microsoft 365, Active Directory, Exchange, and networking protocols.
• Experience in a fast-paced second-line IT support role.
• Proactive approach to technical and process enhancements.
• Understanding of cloud and on-premises networking.
• Excellent communication and customer service skills.
• Analytical skills for diagnosing technical issues.
• Knowledge of cybersecurity principles and incident handling.

This is a full-time, permanent role based at Anfield Stadium, with travel across sites. Benefits include a competitive salary, holiday entitlement, pension scheme, discounts, and opportunities for community involvement. Liverpool FC values diversity and inclusion and is committed to safeguarding.

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