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- Tasks: Join our team as a Retail Sales Advisor, focusing on customer service and sales.
- Company: Be part of Liverpool FC, a leader in football and community engagement.
- Benefits: Enjoy flexible hours, a supportive team environment, and a commitment to diversity.
- Why this job: Work in a vibrant atmosphere, enhance your skills, and contribute to a renowned brand.
- Qualifications: Retail experience and strong communication skills are essential; qualifications are a plus.
- Other info: Temporary contract until September 2025, with opportunities for growth and inclusivity.
We have an exciting opportunity for an individual to join our Liverpool FC team as a Retail Sales Advisor at our Swords Store, located in Ireland.
We’re looking for individuals who are passionate about customer service and enjoy working as part of a team. In this role, you will be responsible for ensuring that the overall customer experience within the Liverpool Football Club Store is to the highest possible standard.
What will you be doing?
- Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.
- Till work including processing cash and card payments.
- Gaining and building upon product knowledge to provide advice and guidance on product selection to customers.
- Basic sales management through driving the AVS, UPT, and conversion by offering add-on sales and upselling.
- Merchandising/display.
- Stock shrinkage and cash flow controls.
- Supporting in receiving and storing the delivery of large amounts of stock.
Who are we looking for?
To be successful, you must have recent retail store and customer service experience in a customer-facing role and can demonstrate this important skill set, with excellent numeracy and literacy skills. Having strong interpersonal and communication skills, you will be confident in delivering excellent customer service and working as part of a team. A retail and/or customer service qualification would be advantageous. You will be able to work flexible hours.
Why should you apply?
This role offers a temporary contract until September 2025, working 8 hours per week on a 5 from 7 days basis, including evenings and weekends. Your main base will be our Swords store, located in Ireland.
At Liverpool Football Club, we are committed to equality, diversity, and inclusion, and strive to make a positive difference in our communities. We are proud of our achievements in this area, including maintaining the Premier League Equality Standard Advanced Level, being a founding signatory of the Football Association’s Football Leadership Diversity Code, and being recognized as a leader in this field.
We are dedicated to increasing the diversity of our team and creating an inclusive workplace for all. If you share our enthusiasm for inclusivity, we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all colleagues and volunteers to share this commitment.
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Retail Sales Advisor, Swords Store employer: Liverpool Football Club
Contact Detail:
Liverpool Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor, Swords Store
✨Tip Number 1
Familiarise yourself with Liverpool FC's values and mission. Understanding the club's commitment to equality, diversity, and inclusion will help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 2
Brush up on your product knowledge related to Liverpool FC merchandise. Being able to discuss popular items or recent collections can demonstrate your enthusiasm and readiness to engage with customers effectively.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to assist a customer, as this will showcase your skills and experience.
✨Tip Number 4
Be ready to discuss your flexibility in working hours. Since the role requires evening and weekend shifts, showing your willingness to adapt your schedule can make you a more attractive candidate.
We think you need these skills to ace Retail Sales Advisor, Swords Store
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Sales Advisor position. Tailor your application to highlight your relevant experience in customer service and retail.
Highlight Relevant Experience: In your CV and cover letter, emphasise your recent retail store and customer service experience. Provide specific examples of how you've successfully dealt with customer sales, refunds, and provided excellent customer care.
Showcase Your Skills: Make sure to mention your strong interpersonal and communication skills. Discuss any qualifications you have related to retail or customer service, as well as your ability to work flexible hours, which is essential for this role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and teamwork. Mention your enthusiasm for inclusivity and how you align with Liverpool FC's values, particularly their commitment to equality and diversity.
How to prepare for a job interview at Liverpool Football Club
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to providing an excellent customer experience.
✨Know Your Products
Familiarise yourself with Liverpool FC merchandise and the types of products sold in the store. Being able to discuss product features and benefits will show that you are proactive and ready to assist customers with their selections.
✨Demonstrate Teamwork Skills
Since the role involves working as part of a team, be prepared to discuss how you have successfully collaborated with colleagues in previous roles. Highlight any experiences where teamwork led to improved customer satisfaction or sales results.
✨Prepare for Common Retail Scenarios
Think about common retail situations, such as handling refunds or upselling products. Prepare responses on how you would approach these scenarios, showcasing your problem-solving skills and ability to enhance the customer experience.
