At a Glance
- Tasks: Engage customers, manage sales, and create an unforgettable in-store experience.
- Company: Join the dynamic Liverpool FC team at our new London store!
- Benefits: Enjoy competitive pay, 25 days holiday, and exclusive LFC perks.
- Other info: Flexible hours and opportunities for career development await you!
- Why this job: Be part of a passionate team and contribute to the LFC brand's exciting growth.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for an enthusiastic individual to join our Liverpool FC team as a Retail Sales Advisor at our brand-new London store! This is a unique chance to be part of something fresh and ambitious, playing a key role in the continued growth and evolution of LFC Retail. It’s an incredible time to join us, with our standout collaborations with Adidas and Tommy Hilfiger bringing new energy, style, and global attention to the LFC brand. We’re looking for passionate, customer‑focused individuals who love working as part of a team. In this role, you’ll be at the heart of our in‑store experience, ensuring every visitor enjoys the highest possible standard of service and leaves feeling part of the LFC family.
What will you be doing?
- Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.
- Till work including processing cash and card payments.
- Gaining and building upon product knowledge to provide advice and guidance on product selection to customers.
- Basic Sales Management through driving the AVS, UPT and conversion by offering add on sales and upselling.
- Merchandising/display.
- Stock shrinkage and cash flow controls.
- Supporting in receiving and storing the delivery of large amounts of stock.
Who are we looking for?
To be successful, you must have recent retail store and customer service experience in a customer‑facing role and can demonstrate this important skill set, with excellent numeracy and literacy skills. Having strong interpersonal and communication skills, you will be confident in delivering excellent customer service and working as part of a team. A retail and/or customer service qualifications would be advantageous. You will be able to work flexible hours.
Why should you apply?
This position offers permanent positions working various hours per week on a 5‑over‑7 day basis. Your main base will be our new London Store. Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
Benefits
To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag, which includes but is not limited to:
- Contributory pension scheme matching up to 5.5%
- Life Assurance Cover
- Free financial guidance and mortgage advice
- Car salary sacrifice scheme for affordable driving
- Cycle to Work scheme to keep you active
- Purchase season ticket loans for easier commuting
- Exclusive shopping discounts & cashback with top retailers
- Will Writing Service for future planning
- Employee Assistance Programme for confidential support
- Medicash Health Cash Plan for everyday healthcare needs
- Volunteering opportunities to give back to the community
- Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts
…and much more!
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you. Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
Retail Sales Advisor, London Store employer: Liverpool Football Club
Joining Liverpool FC as a Retail Sales Advisor in our new London store means becoming part of a vibrant team dedicated to delivering exceptional customer experiences. With competitive benefits, including generous holiday allowances, a contributory pension scheme, and exclusive perks like retail discounts and priority match tickets, we foster a supportive work culture that values diversity and inclusion. This is an exciting opportunity for personal growth and to contribute to the evolution of a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor, London Store
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Liverpool Football Club, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Liverpool Football Club!
We think you need these skills to ace Retail Sales Advisor, London Store
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Liverpool Football Club, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Liverpool Football Club and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Liverpool Football Club that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Liverpool Football Club
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
