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For Companies At a Glance
- Tasks: Deliver top-notch customer service and assist with sales in our Belfast store.
- Company: Join the iconic Liverpool FC team and be part of something special.
- Benefits: Flexible hours, a supportive team environment, and a chance to work with a legendary brand.
- Why this job: Be the face of Liverpool FC and create memorable experiences for fans.
- Qualifications: Retail experience and strong communication skills are essential.
- Other info: Embrace diversity and inclusion while growing your career in retail.
Overview
Join to apply for the Retail Sales Advisor, Belfast Store role at Liverpool Football Club.
We have an exciting opportunity for an individual to join our Liverpool FC team as Retail Sales Advisor at our Belfast Store. We’re looking for individuals who are passionate about customer service and enjoy working as part of a team. In this role you will be responsible for ensuring that the overall customer experience within the Liverpool Football Club Store is to the highest possible standard.
Responsibilities
- Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.
- Till work including processing cash and card payments.
- Gaining and building upon product knowledge to provide advice and guidance on product selection to customers.
- Basic sales management through driving AVS, UPT and conversion by offering add-on sales and upselling.
- Merchandising/display.
- Stock shrinkage and cash flow controls.
- Supporting in receiving and storing the delivery of large amounts of stock.
Qualifications and Skills
To be successful, you must have recent retail store and customer service experience in a customer-facing role and can demonstrate this important skill set, with excellent numeracy and literacy skills. Strong interpersonal and communication skills are essential for delivering excellent customer service and working as part of a team. A retail and/or customer service qualification would be advantageous. You will be able to work flexible hours.
Employment Details
This role is offering a permanent contract working 16 hours per week on a 5 from 7 days basis, including evenings and weekends. Your main base will be our Belfast store.
About Liverpool FC and Inclusion
Liverpool Football Club is committed to equality, diversity and inclusion and to maintaining a positive impact in the communities we operate within. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, we want to hear from you. We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all colleagues to share this commitment.
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Retail Sales Advisor, Belfast Store employer: Liverpool Football Club
Contact Detail:
Liverpool Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor, Belfast Store
✨Tip Number 1
Get to know the Liverpool FC brand inside out! Familiarise yourself with their products, values, and customer service approach. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle sales, refunds, and upselling. Role-playing with a friend can really help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They might share insider tips or even put in a good word for you, which could give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Liverpool FC team. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Sales Advisor, Belfast Store
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond for customers in previous roles. We love to see that passion!
Tailor Your Application: Make sure to customise your application to highlight your relevant retail experience. Mention any specific skills or achievements that align with the responsibilities listed in the job description. This helps us see why you're a great fit!
Keep It Clear and Concise: While we appreciate detail, make sure your application is easy to read. Use clear language and avoid jargon. A well-structured application will grab our attention and show us you can communicate effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Liverpool Football Club
✨Know Your Products
Before the interview, take some time to familiarise yourself with Liverpool FC's merchandise. Being able to discuss specific products and their features will show your passion for the brand and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to enhance the customer experience, which is crucial for this role.
✨Practice Your Communication
Strong interpersonal skills are key in retail. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and skills.
✨Emphasise Teamwork
Since this role involves working as part of a team, be ready to talk about your experiences collaborating with others. Highlight any instances where you contributed to a team goal or supported colleagues, as this will align with the club's values of inclusivity and teamwork.
