At a Glance
- Tasks: Support players with home setup, travel arrangements, and concierge services.
- Company: Join Liverpool FC, a leading football club known for its rich history and community spirit.
- Benefits: Enjoy 25 days holiday, a pension scheme, high street discounts, and volunteering opportunities.
- Other info: Flexible hours needed; role includes match days and may close early due to high applications.
- Why this job: Be part of an inclusive team that prioritises player welfare and community impact.
- Qualifications: Experience in player care or customer service, excellent organisational skills, and a clean driving license required.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for an individual to join our Liverpool FC team as a Player Care Officer. In this varied role, you will provide comprehensive, first-class support to our players, ensuring minimal distraction from practical issues.
What will you be doing?
You will be part of a small team that delivers proactive assistance to players by providing services including, but not limited to:
- Assisting players in setting up their homes, liaising with third parties such as tenancy agreements, cleaning services, utilities, local authorities regarding council tax, TV, telephone/broadband suppliers, mobile phone providers, insurance companies, sourcing driving lessons, and private chefs, as well as setting up families with private and NHS healthcare.
- Handling all incoming items delivered for players into the training centre and organising couriers and postage of outgoing items.
- Facilitating the signing of merchandise on behalf of the players.
- Providing a concierge service for all players as needed.
- Managing vehicle parking, cleaning, deliveries, collections, and connecting players with preferred suppliers.
- Organising vehicle servicing, repairs, taxing, and insuring.
- Making travel arrangements for players and their visitors.
- Performing general administrative duties such as raising purchase orders, paying bills, and handling player ticket requests.
- Undertaking additional duties during peak times, such as end-of-season arrangements and hosting families and friends at events.
Who are we looking for?
To succeed, you should have previous experience in a Player Care or similar customer-focused role within an elite sporting environment. You need excellent office, organisational, and interpersonal skills, proficiency in more than one language, and the confidence to work independently. Good IT skills, knowledge of the local area, and a full clean driving license are essential. A flexible approach to duties and hours is required to meet the needs of the club.
Why should you apply?
This is a full-time permanent role working 5 out of 7 days, including some match days. Your main base will be our AXA Training Centre in Kirkby. We offer a competitive salary, 25 days holiday plus 8 bank holidays, a contributory pension scheme, access to our benefits kit bag with high street discounts, and opportunities for volunteering through our LFC Foundation. We are committed to inclusivity and diversity, aiming to be the most inclusive club in world football. We welcome applications from diverse backgrounds.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults. This role requires a satisfactory enhanced DBS check.
Please note, the vacancy may close early if we receive a high volume of applications. Early submission is encouraged.
#J-18808-LjbffrPlayer Care Officer - First team in Liverpool employer: Liverpool Football Club
Joining Liverpool FC as a Player Care Officer means becoming part of a dedicated team that prioritises the well-being of our players, allowing them to focus on their performance. With a competitive salary, generous holiday allowance, and a commitment to inclusivity, we foster a supportive work culture that values employee growth and community involvement through initiatives like the LFC Foundation. Our AXA Training Centre in Kirkby provides a dynamic environment where your contributions directly impact the lives of elite athletes.
StudySmarter Expert Advice🤫
We think this is how you could land Player Care Officer - First team in Liverpool
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Liverpool Football Club. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Liverpool Football Club. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Player Care Officer - First team in Liverpool
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Liverpool Football Club aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Liverpool Football Club
✨Highlight Your Passion for Sports
When chatting with Liverpool Football Club, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
