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- Tasks: Support players with home setup, travel arrangements, and concierge services.
- Company: Join Liverpool FC, a leading football club known for its rich history and community spirit.
- Benefits: Enjoy 25 days holiday, a pension scheme, high street discounts, and volunteering opportunities.
- Why this job: Be part of an inclusive team that prioritises player welfare and community impact.
- Qualifications: Experience in player care or customer service, excellent organisational skills, and a clean driving license required.
- Other info: Flexible hours needed; role includes match days and may close early due to high applications.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for an individual to join our Liverpool FC team as a Player Care Officer. In this varied role, you will provide comprehensive, first-class support to our players, ensuring minimal distraction from practical issues.
What will you be doing?
You will be part of a small team that delivers proactive assistance to players by providing services including, but not limited to:
- Assisting players in setting up their homes, liaising with third parties such as tenancy agreements, cleaning services, utilities, local authorities regarding council tax, TV, telephone/broadband suppliers, mobile phone providers, insurance companies, sourcing driving lessons, and private chefs, as well as setting up families with private and NHS healthcare.
- Handling all incoming items delivered for players into the training centre and organising couriers and postage of outgoing items.
- Facilitating the signing of merchandise on behalf of the players.
- Providing a concierge service for all players as needed.
- Managing vehicle parking, cleaning, deliveries, collections, and connecting players with preferred suppliers.
- Organising vehicle servicing, repairs, taxing, and insuring.
- Making travel arrangements for players and their visitors.
- Performing general administrative duties such as raising purchase orders, paying bills, and handling player ticket requests.
- Undertaking additional duties during peak times, such as end-of-season arrangements and hosting families and friends at events.
Who are we looking for?
To succeed, you should have previous experience in a Player Care or similar customer-focused role within an elite sporting environment. You need excellent office, organisational, and interpersonal skills, proficiency in more than one language, and the confidence to work independently. Good IT skills, knowledge of the local area, and a full clean driving license are essential. A flexible approach to duties and hours is required to meet the needs of the club.
Why should you apply?
This is a full-time permanent role working 5 out of 7 days, including some match days. Your main base will be our AXA Training Centre in Kirkby. We offer a competitive salary, 25 days holiday plus 8 bank holidays, a contributory pension scheme, access to our benefits kit bag with high street discounts, and opportunities for volunteering through our LFC Foundation. We are committed to inclusivity and diversity, aiming to be the most inclusive club in world football. We welcome applications from diverse backgrounds.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults. This role requires a satisfactory enhanced DBS check.
Please note, the vacancy may close early if we receive a high volume of applications. Early submission is encouraged.
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Player Care Officer - First team employer: Liverpool Football Club
Contact Detail:
Liverpool Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Care Officer - First team
✨Tip Number 1
Familiarise yourself with Liverpool FC's culture and values. Understanding the club's ethos will help you align your approach when discussing how you can support players effectively.
✨Tip Number 2
Network within the sports industry, especially with professionals who have experience in player care roles. Attend relevant events or join online forums to connect with others who can provide insights or referrals.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will show your ability to handle the varied responsibilities of a Player Care Officer.
✨Tip Number 4
Research the local area around the AXA Training Centre in Kirkby. Being knowledgeable about local services and amenities will not only impress during interviews but also prepare you for the role's requirements.
We think you need these skills to ace Player Care Officer - First team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in player care or customer-focused roles within elite sports. Emphasise your organisational skills and any language proficiencies that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting players and your understanding of their unique needs. Mention specific examples from your past experiences that demonstrate your ability to provide first-class support.
Highlight Relevant Skills: In your application, clearly outline your IT skills, knowledge of the local area, and any experience with administrative duties. This will show that you are well-equipped to handle the responsibilities of the role.
Submit Early: Given that the vacancy may close early due to high application volumes, make sure to submit your application as soon as possible. This not only shows your enthusiasm but also ensures you don't miss out on the opportunity.
How to prepare for a job interview at Liverpool Football Club
✨Showcase Your Customer Care Experience
Make sure to highlight any previous experience you have in player care or similar customer-focused roles. Be prepared to discuss specific examples of how you've provided support and assistance in high-pressure environments.
✨Demonstrate Organisational Skills
Since the role involves managing various tasks simultaneously, be ready to explain how you prioritise and organise your workload. Share examples of how you've successfully handled multiple responsibilities in past positions.
✨Familiarise Yourself with Liverpool FC
Research Liverpool FC's values, culture, and recent developments. Showing genuine interest in the club will demonstrate your commitment and enthusiasm for the role, making you a more appealing candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations related to player care. Think about potential scenarios you might face and how you would approach them effectively.
