At a Glance
- Tasks: Lead ticket sales for men's and women's cup fixtures, ensuring a seamless fan experience.
- Company: Join the passionate team at Liverpool FC, a leader in sports and entertainment.
- Benefits: Enjoy competitive salary, 25 days holiday, discounts, and a contributory pension scheme.
- Other info: Commitment to diversity and inclusion, with opportunities for community volunteering.
- Why this job: Be at the heart of the action, making a real impact in a dynamic environment.
- Qualifications: Experience in ticketing within sports, strong leadership, and excellent Excel skills required.
The predicted salary is between 36000 - 60000 £ per year.
About the role
We are looking for a Manager, Ticketing Operations to join the team at Liverpool FC.
You will manage the ticketing sales approach for Men's domestic and European cup fixtures, alongside shared responsibility for Women's matches across all competitions, delivering a seamless and best-in-class supporter experience. Acting as a key contact for internal and external stakeholders, you will collaborate with Ticketing Operations, Ticketing Systems and wider business teams to execute the Club's ticketing strategy, drive operational excellence and achieve departmental objectives.
What will you be doing?
- Manage the end-to-end ticket sales and delivery process for Men's domestic and European cup fixtures, Women's fixtures, and Cup Finals across all competitions.
- Manage ticket inventory, allocations, priority sales windows, season ticket renewals, and digital ticketing operations to maximise utilisation and supporter experience.
- Act as a key ticketing lead for major events, including non-football events and finals, providing operational expertise across Anfield and third-party venues.
- Collaborate with internal teams, external clubs, venues and partners to ensure ticketing activities, communications and fulfilment processes are delivered effectively.
- Oversee ticketing content and supporter journeys across club channels, ensuring accurate, accessible and seamless customer experiences.
- Support matchday operations, reporting, financial reconciliations and the resolution of escalated ticketing issues, while contributing to wider club projects and initiatives.
- Provide guidance and delegation to Ticketing Coordinators, ensuring all ticketing requirements are delivered to a high standard and within key deadlines.
Who are we looking for?
Essential Knowledge
- Demonstrable strong experience in a high-volume ticketing environment in the sports or entertainment industry
- Excellent industry knowledge, particularly about ticketing and football
- Excellent stakeholder management and ability to liaise with internal and external stakeholders
- Experience with implementing and delivering policy and process change
- Strong leadership skills and ability to effectively delegate to ensure all team members know what is expected of them and tasks are fulfilled optimally
Essential Functional / Technical Skills
- Experience using Seat Geek or another relevant ticketing platform
- Experience using Fortress or another relevant access control system
- Experience with managing digital ticketing processes
- Advanced Microsoft application user and proficient with Excel and large quantities of data
Why should you apply?
This is a full-time perm position working 35 hours per week. Your main base will be our city centre office in Liverpool.
Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:
- Contributory pension scheme matching up to 5.5%
- Life Assurance Cover
- Free financial guidance and mortgage advice
- Car salary sacrifice scheme for affordable driving
- Cycle to Work scheme to keep you active
- Purchase season ticket loans for easier commuting
- Exclusive shopping discounts & cashback with top retailers
- Will Writing Service for future planning
- Employee Assistance Programme for confidential support
- Medicash Health Cash Plan for everyday healthcare needs
- Volunteering opportunities to give back to the community
- Special LFC perks - retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts
...and much more! LFC Benefits.pdf
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association's Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
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Manager, Ticketing Operations in Liverpool employer: Liverpool Football Club
Liverpool Football Club is an exceptional employer, offering a vibrant work culture where teamwork and passion for food come together on match days and events. Employees benefit from hands-on experience in a dynamic environment, with opportunities for growth and development within the hospitality sector, all while being part of a globally recognised institution that values its staff and promotes a clean, efficient kitchen atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Ticketing Operations in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your contacts in the sports and entertainment industry, especially those who have experience in ticketing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or interviews, be ready to discuss your experience with platforms like SeatGeek and Fortress. Highlight your data analysis skills and how they can benefit the ticketing operations.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In the fast-paced world of ticketing, things can change quickly. Be ready to discuss how you've handled challenges in previous roles, especially around managing stakeholders and ensuring smooth operations during busy periods.
We think you need these skills to ace Manager, Ticketing Operations in Liverpool
Some tips for your application 🫡
Show Your Passion for Football:When writing your application, let your love for football shine through! Mention any relevant experiences or roles you've had in the sports industry, especially if they relate to ticketing or fan engagement. We want to see that you're not just qualified, but also genuinely excited about being part of the Liverpool FC team.
Be Detail-Oriented:As a Manager in Ticketing Operations, attention to detail is key. Make sure your application is free from typos and errors. Highlight your experience with data analysis and managing ticket sales processes, as this will show us you can handle the fast-paced environment we thrive in.
Tailor Your Application:Don’t just send a generic CV and cover letter! Tailor your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone who can manage stakeholders and drive improvements, so make sure to showcase those abilities clearly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team at Liverpool FC!
How to prepare for a job interview at Liverpool Football Club
✨Know Your Ticketing Stuff
Make sure you brush up on your knowledge of ticketing systems, especially platforms like SeatGeek and Fortress. Familiarise yourself with the ticket sales process for both men's and women's fixtures, as well as any recent changes in ticketing strategies at Liverpool FC.
✨Show Off Your Data Skills
Since you'll be working with large datasets, practice your Excel skills before the interview. Be ready to discuss how you've used data analysis in previous roles to improve ticket sales or streamline processes. Bring examples of how you've maximised ticket inventory in high-volume environments.
✨Demonstrate Leadership Experience
Prepare to talk about your experience managing teams and delegating tasks effectively. Think of specific instances where you led a project or improved a process, especially in a fast-paced environment. Highlight your ability to keep teams aligned and motivated.
✨Be Ready to Collaborate
Collaboration is key in this role, so think of examples where you've worked closely with internal teams or external stakeholders. Be prepared to discuss how you’ve resolved conflicts or escalated issues in ticketing operations, showcasing your communication skills and stakeholder management.
