At a Glance
- Tasks: Manage Ticketing and Stadium products, shaping strategies and overseeing development.
- Company: Join the iconic Liverpool FC team and be part of a winning culture.
- Benefits: Enjoy competitive salary, 25 days holiday, and exclusive LFC perks.
- Other info: Flexible work environment with opportunities for professional growth and community involvement.
- Why this job: Make an impact in the sports industry while working with passionate colleagues.
- Qualifications: Experience in ticketing, strong communication skills, and project management expertise.
The predicted salary is between 40000 - 50000 £ per year.
We have an exciting opportunity for an individual to join our Liverpool FC team as a Ticketing and Stadium Product Owner. In this role, you will manage the Technical Change strategy for Ticketing and Stadium products, overseeing their development, performance and operational budget. Working closely with stakeholders across the business, you will help shape product roadmaps, support delivery, and ensure solutions meet both fan and business needs.
What will you be doing?
- Technical Change Strategy and Delivery for key products within the Ticketing and Stadium Products Team
- Have a good understanding of all areas within the Ticketing and Stadium Products team to support the other areas when required
- Manage and deliver against the Technical Change Budget for the above Ticketing & Stadium Tech products
- Influence and collaborate across stakeholder departments to ensure project development and product launches are planned and fully supported
- Manage external suppliers with regards to development requirements, contracts, renewals or replacements.
- Lead in process creation and review around product delivery
- Ensure our processes are kept under review
- Investigate opportunities to share learning across departments
- Work in collaboration with the Cross Department Working Group to identify improvements that can be made in Ticketing & Hospitality, Stadium Operations, and Museum & Tours
- Work closely with the Ticketing & Hospitality, Stadium Operations, Museum & Tours and Supporter Services team to reduce the impact on contacts for busy periods
- Work closely with Insight team to identify improvements that can be made to user journeys
- Work closely with Data Management team to ensure all system changes avoid any impact on integrations with other systems, such as the Data Warehouse and OneTrust
- Work closely with the Product Operations Manager to plan and support the operation of Products relying on Ticketing & Stadium Tech
- Support Delivery of Core Club KPIs
- Aim to be on-site at Anfield 1 day per week and Chapel Street 2 days per week, with the remaining days being on-site or remote.
- Be available to be on-site to support key go-lives
Who are we looking for?
- Extensive football/sport industry knowledge in Ticketing and Stadium Operations
- Experience of running and/or supporting technical projects
- Excellent stakeholder management - resolving stakeholder issues within quick timescales and the ability to work with stakeholders at different levels of a business
- Excellent communication and interpersonal skills to display strong collaboration with colleagues and external suppliers
- Experience with contract and procurement processes
- Self-starter with initiative and drive to succeed
- Strong organisational and planning skills
- Ability to manage projects and to lead
- Experience of agile methodologies
- The ability to use initiative and make things happen
- The ability to work to tight deadlines
- Good attention to detail and accuracy
- Strong IT skills
- Self-motivation and ability to be a team player
Why should you apply?
This is a full-time permanent position working 35 hours per week. Your main base will be our Chapel Street Office & Anfield Stadium. Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible. To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes:
- Contributory pension scheme matching up to 5.5%
- Life Assurance Cover
- Free financial guidance and mortgage advice
- Car salary sacrifice scheme for affordable driving
- Cycle to Work scheme to keep you active
- Purchase season ticket loans for easier commuting
- Exclusive shopping discounts & cashback with top retailers
- Will Writing Service for future planning
- Employee Assistance Programme for confidential support
- Medicash Health Cash Plan for everyday healthcare needs
- Volunteering opportunities to give back to the community
- Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts
Liverpool Football Club is committed to equality, diversity and inclusion and is always looking to make a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you. Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
Ticketing and Stadium Product Owner in Liverpool employer: Liverpool Football Club
Joining Liverpool FC as a Ticketing and Stadium Product Owner offers you the chance to be part of a dynamic team dedicated to enhancing the fan experience at one of the world's most iconic football clubs. With a strong commitment to employee growth, competitive benefits including a contributory pension scheme, generous holiday allowance, and unique perks like exclusive match tickets and retail discounts, Liverpool FC fosters a collaborative and inclusive work culture that values diversity and community engagement. This role not only allows you to influence key technical projects but also provides opportunities to work closely with various departments, ensuring your contributions make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing and Stadium Product Owner in Liverpool
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Ticketing and Stadium Product Owner at Liverpool Football Club!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Liverpool Football Club or be willing to refer you for that Ticketing and Stadium Product Owner position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Liverpool Football Club who’s on the lookout for their next Ticketing and Stadium Product Owner star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Ticketing and Stadium Product Owner role at Liverpool Football Club!
We think you need these skills to ace Ticketing and Stadium Product Owner in Liverpool
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Liverpool Football Club. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Liverpool Football Club
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Liverpool Football Club. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
