At a Glance
- Tasks: Supervise hospitality suites on match days, ensuring top-notch service and team performance.
- Company: Join the vibrant team at Liverpool Football Club, a hub of excitement and passion.
- Benefits: Earn from £11.00 per hour with flexible casual work on match days.
- Other info: Perfect for those who thrive under pressure and love working in a team.
- Why this job: Be part of an iconic football club and enhance customer experiences in a dynamic environment.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 11 - 11 £ per hour.
Term: Match Days - Casual Work
Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH
Salary: Starting from £11.00 Per Hour
Application closing date: 28/07/2019
Successful Room Supervisors will be required to supervise sections of Hospitality Suites and Areas on a Match Day. Room Managers will be required to supervise a Hospitality Suite or Area on a Match Day including the management of the Room Supervisors.
Room Supervisors and Managers need to ensure that the Restaurant/Area operates smoothly and efficiently throughout service, while maintaining a high level of customer experience. Management of these areas combines strategic planning, strong organisational skills with a high level of initiative. You should be a committed natural leader with strong management skills, the ability to build a rapport with clients and staff alike and set the standards to sustain effort to achieve exceptional customer service.
You also need to be able to develop a diverse team, by leading from the front, to act as a role model for the staff by showing a commercial awareness and a strong desire to succeed. This is a “Hands On” role and you must have the stamina and ability to work under pressure and make decisions.
Key Person Specifications / Responsibilities- To supervise the food & Beverage service team within the hospitality areas.
- Customer driven with superb attention to detail.
- Co-ordinate the entire operation of the area ensuring an efficient service of the highest standards.
- Direct, motivate, encourage and inspire your team to deliver the highest results.
- To deliver a concise effective brief to all members of staff in your area.
- Strong communication, interpersonal and team working skills, with the ability to problem solve.
- Look at ways to maximise sales wherever possible and ensure they are recorded accurately.
- Ensure customers are greeted in a friendly and warm manner using the Corporate Greeting.
- Open to feedback and willing to offer suggestions to better the guest experience.
- To install a culture of continuous improvement, coaching the team to consistently meet the correct standards, pushing yourself to be better than your last service.
- Supervise “On the Job” training, implementing it into your Match Day Team and assist with team training and development of your area.
- Practise good colleague and customer relations, encouraging your staff to work with other departments to ensure overall success.
- Address all staffing and client issues as required.
- Attend mandatory and other training as required including online training.
- To adhere to all Health and Safety standards, Company Rules, regulations and policies.
- Delegate necessary tasks to be completed and ensure they are done to the standards set.
Additional Information: A requirement of the role is to handle alcohol and where necessary to serve and move alcoholic products around the stadium. Due to the above all applicants must be 18 or over. Experience of working in a restaurant or a conference and banqueting environment with supervisory experience is essential for these roles. Proof of eligibility to work within the UK must be provided at first interview. By applying for this role, you consent to being considered for any role within the Hospitality, Tourism and Events Department. Applicants must live within easy travelling distance from Anfield.
Hospitality Room Supervisor / Manager in Liverpool employer: Liverpool Football Club
Working as a Hospitality Room Supervisor/Manager at Liverpool Football Club offers a vibrant and dynamic work environment where you can thrive in the heart of one of the UK's most iconic football venues. With a strong emphasis on teamwork, employee development, and exceptional customer service, you'll have the opportunity to lead a diverse team while enjoying the excitement of match days. The club fosters a culture of continuous improvement and provides training opportunities, making it an excellent employer for those looking to grow in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Room Supervisor / Manager in Liverpool
✨Tip Number 1
Get to know the venue! Familiarise yourself with Liverpool Football Club and its hospitality services. This will not only help you stand out during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees or past staff on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for hands-on scenarios! Since this is a 'Hands On' role, be ready to discuss how you've managed teams under pressure. Share specific examples that highlight your leadership and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Anfield!
We think you need these skills to ace Hospitality Room Supervisor / Manager in Liverpool
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating exceptional customer experiences, so share any relevant stories or experiences that highlight your passion.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your supervisory experience and any skills that align with what we’re looking for, like strong communication and team management. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key achievements and skills that make you a great fit for the role. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Liverpool Football Club
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Liverpool Football Club and its hospitality services. Research their match day operations and customer service standards. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Room Supervisor or Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service quality. This will highlight your capability to inspire and motivate others.
✨Emphasise Customer Service Excellence
Customer experience is key in this role. Be ready to discuss how you’ve gone above and beyond for customers in previous positions. Think of specific instances where your attention to detail made a difference, and be prepared to share these stories during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Practice responses to potential situations you might face on match days, such as handling a difficult customer or managing a busy service period. This will help you think on your feet during the interview.
