At a Glance
- Tasks: Lead a team of Hosts to create unforgettable match day experiences for guests.
- Company: Join the iconic Liverpool Football Club at Anfield Stadium.
- Benefits: Earn £15 per hour with flexible casual work on match days.
- Other info: Must be 18+, live nearby, and have a passion for hospitality.
- Why this job: Be an ambassador for the club and make every guest feel special.
- Qualifications: Strong leadership and customer service skills; experience is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Term: Match days / Events - Casual Work
Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH
Salary: £15.00 per hour
Application closing date: 21/07/2019
A successful Head Host will be required to manage all Hosts and Host Supervisors situated in Suites / lobby areas and front doors of a stand of Hospitality at Anfield Stadium. Hosts are cheerful, confident, professional, immaculately well-groomed and smartly presented individuals meeting and greeting our match day customers. As ambassadors for the Club and the first point of contact for our hospitality guests, the customer service of the Hosts is vital to the match day customer experience.
Hosts are responsible for directing and escorting our guests to the restaurants or to their tables. In some areas, they are also responsible for checking tickets and ensuring the safety of our guests. Hosts are also responsible for ensuring the steady flow of customers to tables and letting you as the Supervisor know if there are any issues during service.
Management of the Hosts combines strategic planning, strong organisational skills with a high level of initiative. You should be a committed natural leader with strong management skills, the ability to build a rapport with clients and staff alike and set the standards to sustain effort to achieve exceptional customer service.
Head Hosts are responsible for ensuring that all Hosts contribute to a smooth and safe hospitality experience on the event day while maintaining a high level of customer experience and creating long lasting memories. You also need to be able to develop a diverse team, by leading from the front, to act as a role model for the staff by showing a commercial awareness and a strong desire to succeed. You will also need to be able to show a high level of commitment to home games and events throughout the year to ensure consistency in these key positions.
Head Hosts will need to give written or verbal feedback on the day regarding any issues and an electronic copy within 2 days of match / event.
Key Person Specifications / Responsibilities
- To supervise the Host team within a hospitality area or floor.
- Customer driven with superb attention to detail.
- Direct, motivate, encourage and inspire your team to deliver the highest results.
- To deliver a concise effective brief to all Host Supervisors in your area.
- Strong communication, interpersonal and team working skills, with the ability to problem solve.
- Ensure customers are greeted in a friendly and warm manner using the Corporate Greeting.
- To install a culture of continuous improvement, coaching the team to consistently meet the correct standards.
- Supervise “On the Job” training, implementing it into your Match Day Team and assist with team training and development of your area.
- Practise good colleague and customer relations, encouraging your staff to work with other departments to ensure overall success.
- Address all staffing and client issues as required.
- To adhere to all Health and Safety standards, Company Rules, regulations and policies.
- Delegate necessary tasks to be completed and ensure they are done to the standards set.
- A strict dress code applies, and all uniform is provided for you. You will ensure the uniform standards within your team remain consistent and of a high standard always.
- Have a full understanding of the entry passes and safety procedures and ensure your team has the answers to obvious queries.
- Liaise with all relevant stakeholders from other departments, including Matchday Control, Stewarding and Safety, Hospitality, Account Management and Partnerships Experience.
Additional Information:
As this role is related to our safety certificate applicants must be 18 or over. Experience of working in a supervisory customer service role is desirable but not essential for this role. Proof of eligibility to work within the UK which must be provided at first interview. By applying for this role, you consent to being considered for any role within the Hospitality, Tourism and Events Department. Applicants must live within easy travelling distance from Anfield.
Hospitality Head Host in Liverpool employer: Liverpool Football Club
Liverpool Football Club is an exceptional employer, offering a vibrant work culture where teamwork and passion for food come together on match days and events. Employees benefit from hands-on experience in a dynamic environment, with opportunities for growth and development within the hospitality sector, all while being part of a globally recognised institution that values its staff and promotes a clean, efficient kitchen atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Head Host in Liverpool
✨Tip Number 1
Get to know the venue! Familiarise yourself with Anfield and its hospitality areas. This will not only help you feel more confident during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Head Host, you'll be the face of the club. Role-play greeting guests or handling tricky situations with friends to boost your confidence and communication skills.
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn or at events. They can provide insider tips and might even put in a good word for you when applying through our website.
✨Tip Number 4
Show your passion for customer service! During interviews, share examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to creating memorable experiences.
We think you need these skills to ace Hospitality Head Host in Liverpool
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how cheerful and confident you are, just like the Hosts we’re looking for. Don’t be afraid to show us your passion for customer service and hospitality.
Tailor Your Application:Make sure to tailor your application to the Head Host role. Highlight any relevant experience you have in managing teams or providing excellent customer service. We love seeing how your skills match what we need at Anfield!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Remember, we’re looking for strong communication skills, so show us what you’ve got!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Liverpool Football Club
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Hospitality Head Host. Familiarise yourself with the job description and think about how your skills align with managing a team, ensuring customer satisfaction, and maintaining high standards.
✨Showcase Your Leadership Skills
As a Head Host, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. This will demonstrate your ability to motivate others and maintain a positive atmosphere.
✨Practice Your Customer Service Approach
Since this role is all about creating memorable experiences for guests, be ready to discuss your approach to customer service. Think of specific instances where you've gone above and beyond for customers, and be prepared to share how you would implement that same level of service at Anfield.
✨Dress to Impress
First impressions matter, especially in hospitality. Ensure you dress smartly and adhere to the expected standards. This not only shows respect for the role but also reflects your understanding of the importance of presentation in a customer-facing position.
