At a Glance
- Tasks: Serve food and drinks from a backpack, ensuring top-notch customer service on matchdays.
- Company: Join the vibrant team at Anfield Stadium, home of Liverpool FC.
- Benefits: Earn enhanced pay for meeting sales targets and enjoy a dynamic work environment.
- Other info: Great opportunity to develop skills in hospitality while working at iconic events.
- Why this job: Be part of an exciting atmosphere and create unforgettable experiences for football fans.
- Qualifications: Must be 18+, with GCSE Maths or equivalent for cash handling.
The predicted salary is between 12 - 15 £ per hour.
As a Hawker you are responsible for achieving consistently high service standards by serving food and drinks from a backpack based at a fixed point on matchdays within the concourses at our Anfield Stadium. Your role is to work individually or as part of a team to deliver outstanding customer service to our fans by providing a mobile service reducing queues on a busy concourse.
We want you to go above and beyond our customer expectations and to assist us in being leaders in what we do, to attain first place within Visit Football, and to be financially successful. We want you to ensure all of our spectators have the best experience a football stadium could offer. We are looking for someone with a great personality and initiative to share their passion for the hospitality industry in delivering service with a smile. For our hawkers that have a talent for selling we offer enhanced pay rates for every target that is met. The more you sell the more you can earn.
Key Person Specifications & Responsibilities:
- Be professional and friendly when welcoming guests onto the concourse.
- Duties will include serving alcoholic beverages, taking payment for drinks and dealing with members of the public.
- Taking instruction from Team Leaders, Supervisors and Managers to ensure proper stock management/rotation and replenishment.
- Carry a backpack weighing up to 20 kgs.
- Take and fulfil orders accurately and use the EPOS system to do so.
- Ensure all cash handling procedures are adhered to and processed accurately.
- Maintain a fast-paced experience, service 2 hours before and throughout the football match.
- Maintain a clean and organised working area throughout entire shift.
- Leave work area and equipment in a pristine condition at the end of the shift.
- Take pride in yours and your areas presentation and be a positive ambassador of the club for all events.
Candidates must have a pass at GCSE Maths or equivalent to prove numeracy skills which is a significant part of the job role.
As this role requires handling alcohol applicants must be 18 or over. Proof of eligibility to work within the UK must be provided at first interview.
Food & Beer Mobile Sellers - Hawkers in Liverpool employer: Liverpool Football Club
Liverpool Football Club is an exceptional employer, offering a vibrant work culture where teamwork and passion for food come together on match days and events. Employees benefit from hands-on experience in a dynamic environment, with opportunities for growth and development within the hospitality sector, all while being part of a globally recognised institution that values its staff and promotes a clean, efficient kitchen atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beer Mobile Sellers - Hawkers in Liverpool
✨Tip Number 1
Get to know the venue! Familiarise yourself with Anfield Stadium and its layout. This will help you navigate the concourses like a pro, making it easier to serve fans quickly and efficiently.
✨Tip Number 2
Practice your people skills! Being friendly and approachable is key in this role. Try role-playing with friends or family to boost your confidence in engaging with customers and handling their orders.
✨Tip Number 3
Show off your sales skills! Think of creative ways to upsell drinks and snacks while keeping the atmosphere lively. The more you sell, the more you earn, so don’t be shy about promoting the best options!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your passion for hospitality and any relevant experience in your application to stand out from the crowd.
We think you need these skills to ace Food & Beer Mobile Sellers - Hawkers in Liverpool
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your passion for hospitality and how you can bring a smile to our fans' faces. Don’t be afraid to share a bit about yourself and why you love working in this industry.
Tailor Your Application:Make sure to tailor your application to the role of a Hawker. Highlight any relevant experience you have in customer service or food and drink sales. We’re looking for someone who can deliver outstanding service, so show us how you’ve done that before!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. Remember, we want to know why you’re the perfect fit for our team!
Apply Through Our Website:Don’t forget to apply through our website at www.jobsatlfc.com! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Liverpool Football Club
✨Know Your Stuff
Familiarise yourself with the food and drink offerings at Anfield Stadium. Being able to talk confidently about the menu and any special promotions will show your enthusiasm and knowledge, which is key in a customer-facing role.
✨Show Off Your Personality
As a Hawker, having a great personality is essential. Practice how you can convey your friendliness and approachability during the interview. Think of examples where you've gone above and beyond for customers in the past.
✨Demonstrate Team Spirit
This role involves working as part of a team, so be ready to discuss your experiences in collaborative environments. Share specific instances where you’ve successfully worked with others to achieve a common goal, especially in fast-paced situations.
✨Prepare for Practical Scenarios
Expect to be asked about handling cash and using an EPOS system. Brush up on your numeracy skills and think through how you would manage orders and payments efficiently while maintaining excellent service under pressure.
