At a Glance
- Tasks: Deliver outstanding customer service and create a welcoming environment for all customers.
- Company: Join the iconic Liverpool FC Retail Team at our flagship Liverpool ONE Store.
- Benefits: Flexible hours, including evenings and weekends, with a dynamic team atmosphere.
- Other info: Commitment to diversity and inclusion, making a positive impact in the community.
- Why this job: Be part of a passionate team and engage with fans from around the world.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
We have an exciting opportunity to join our LFC Retail Team as a Casual Retail Sales Advisor at our flagship Liverpool ONE Store. What will you be doing?
- Delivering outstanding customer service and creating a welcoming environment for all customers.
- Processing sales, exchanges and refunds efficiently through our till systems.
- Handling cash and card transactions accurately.
- Building strong product knowledge to confidently advise customers on merchandise and promotions.
- Driving sales performance through add-on sales, upselling and customer engagement.
- Supporting the presentation of the store through effective merchandising and stock displays.
- Assisting with stock control processes and helping to minimise stock loss.
- Receiving, unpacking and replenishing deliveries to ensure products are available and well-presented.
- Working collaboratively with colleagues to achieve store targets and maintain high operational standards.
- We\'re looking for enthusiastic and customer-focused individuals who can bring energy and passion to our retail team.
You will have
- Experience working in a customer-facing role within retail, hospitality, leisure, events or a similar environment.
- Experience providing excellent customer service and resolving customer queries professionally.
- Strong verbal communication skills and confidence interacting with a diverse range of customers.
- Ability to work effectively as part of a team in a fast-paced environment.
- Comfortable promoting products, recommending additional purchases and contributing to sales targets.
- Basic numeracy skills and confidence handling transactions and operating till systems.
We have stores located at Anfield Stadium, Liverpool ONE, Williamson Square, Chester, Belfast and Dublin.
We offer one of the most extensive product ranges in world football, providing supporters from around the globe with access to official Liverpool FC merchandise.
This is a casual position, offering variable hours including evenings, weekends and matchdays on a flexible assignment basis. Your primary location will be our Liverpool ONE Store.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within.
We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association\'s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch.
We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all.
We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business.
If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
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Casual Retail Sales Advisor in Liverpool employer: Liverpool Football Club
Liverpool Football Club is an exceptional employer, offering a vibrant work culture where teamwork and passion for food come together on match days and events. Employees benefit from hands-on experience in a dynamic environment, with opportunities for growth and development within the hospitality sector, all while being part of a globally recognised institution that values its staff and promotes a clean, efficient kitchen atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Retail Sales Advisor in Liverpool
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Liverpool Football Club, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Casual Retail Sales Advisor in Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Liverpool Football Club that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Liverpool Football Club will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Liverpool Football Club and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Liverpool Football Club
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Liverpool Football Club, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Liverpool Football Club!
