Supervisor, DC Operations in Liverpool

Role Overview

The Supervisor leads a team of warehouse operatives during their shift, ensuring safe, accurate, and timely completion of all operational tasks. They allocate work, monitor performance against KPIs, and coach colleagues on best practices and compliance. Supervisors are the first point of escalation for operational and personnel issues and function as a bridge between operatives and management. They enforce health, safety, and security standards, maintain stock accuracy through cycle counts and checks, and support continuous improvement initiatives to optimise efficiency and service quality on the floor.

Day-to-Day Operational Management

• Lead the team during the shift to ensure all tasks (inbound, picking, packing, replenishment, outbound, returns, production/personalisation) are completed to standard and on time.
• Allocate work to colleagues, balancing resources against workflow and priorities set by the Operations Manager.
• Monitor progress throughout the shift, resolving issues quickly and escalating where required.
• Conduct effective shift handovers, ensuring continuity of operations.

Shift Team Leadership

• Directly manage a team of warehouse operatives, setting expectations for productivity, accuracy, and behaviour.
• Provide clear briefings at the start of shifts, communicating priorities, safety reminders, and performance targets.
• Motivate and support the team, recognising good performance and addressing underperformance.
• Function as first point of escalation for team issues, escalating to Operations Manager when appropriate.

Stock Control & Accuracy

• Ensure operatives follow correct processes for scanning, put away, picking, and replenishment.
• Conduct spot checks and cycle count on shift to maintain stock accuracy.
• Investigate and resolve immediate stock discrepancies, escalating patterns or key issues.
• Monitor handling of damages, returns, and quarantined stock to ensure compliance.

Performance & Continuous Improvement

• Monitor team KPIs in real time (pick/pack rates, accuracy, errors, throughput) and take corrective action where needed.
• Identify process or workflow issues and suggest improvements to the Operations Manager.
• Ensure colleagues follow standard operating procedures (SOPs) at all times.

People Management & Development

• Support recruitment, onboarding, and training of warehouse operatives.
• Coach colleagues on best practice and reinforce training on systems, equipment, and safety.
• Monitor attendance, punctuality, and conduct within the team, raising issues to the Operations Manager.
• Foster a culture of accountability, teamwork, and respect.

Health & Safety & Compliance

• Ensure colleagues comply with H&S requirements: correct PPE, safe manual handling, and adherence to safe systems of work.
• Conduct daily safety checks in work areas (housekeeping, equipment, walkways).
• Immediately report and investigate accidents, near misses, or unsafe behaviours.
• Enforce compliance with company policies, security rules, and loss-prevention measures.

Operational Communication

• Deliver clear daily briefings and toolbox talks.
• Maintain effective two-way communication between operatives and management.
• Provide accurate reporting of shift activity, issues, and outcomes to the Operations Manager.

Who are we looking for?

To be successful in this role, you will have previous, recent experience of working within a DC environment in a similar position, with excellent knowledge of DC operations and business key trading periods. You will have an excellent understanding of Health and Safety regulations and managing health and safety on a day-to-day basis. You will be able to demonstrate strong leadership and the ability to drive a team to achieve targets. You’ll have a ‘can do attitude’ and the ability to work as part of a team, while also being able to use your own initiative and be able to make operational decisions. You will have excellent communication skills both written and verbal, with a high level of accuracy and keen eye for detail, with the ability to effectively prioritise a demanding workload and positive and flexible approach to new challenges.

Why should you apply?

This is a full-time role working 35 hours per week on a 5 from 7 days basis which will include weekend working. Your main base will be our Distribution Centre in Whiston. We offer on-site parking.

Benefits

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support
• Medicash Health Cash Plan for everyday healthcare needs
• Volunteering opportunities to give back to the community
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.